Hello @kaitt1412 – we are sorry for the inconvenience this has caused.
Could you set up a test page where we can see what you have now and figure out what is missing?
In addition to this, you can try using a different browser or incognito mode to see if the issue of not being able to close the popup still persists.
Let us know.
I don’t know why but it worked properly on test page
It occurred on both PC and mobile both iOS and Android, browser might not be the cause
Hi @kaitt1412 – apologies for any delays.
Looking at it, this is a caching-related issue. For us to assist you further with this, could you please escalate it directly to our HelpScout support desk. Then kindly include your site details so that we can try to reproduce this on our end and we can address it properly for you. Check out this link: https://wppopupmaker.com/support/ Thank you.
It’s alright now with no reason
I will notice you if it occur again.
That’s great, @kaitt1412! Thanks for sending us an update.
By the way, if you have a moment then we would very much appreciate it if you could quickly rate the plugin, just to help us spread the word.
Have a great day!
It happens again
but now I can’t close it anymore.
@mariatogonon please help
We are very sorry for the inconvenience, @kaitt1412.
I encourage you escalate this directly to our HelpScout support desk. Check out this link: https://wppopupmaker.com/support/ You can also send us your websites details so we can check it on our end. That way, we can provide further assistance.
Thank you.
