OAuthException error

Resolved fairkatrina
(@fairkatrina)

6 years, 8 months ago

Access token expired and feed stopped working, I tried regenerating the token through settings and got:

{“error_type”: “OAuthException”, “code”: 400, “error_message”: “Invalid scope field(s): public_content”}

Which I take it means IG thinks it’s already provided a token and won’t allow another token to be generated.

I removed the IG account that was linked to the account and tried to reconnect but got the same error. Only fixes I can see are from the developer console, but the app doesn’t appear there. Neither does it appear in the list of approved apps from my IG account.

Viewing 13 replies - 1 through 13 (of 13 total)

aclaprad54
(@aclaprad54)

6 years, 8 months ago

I’m having this same issue. Following

thereznation
(@thereznation)

6 years, 8 months ago

same issue here. just emailed smashballoon before i came to these boards. I am sure it will be resolved soon. If i hear anything i’ll keep u posted but most likely we will see an update to the app quite soon.

Cheers, E.

Plugin Author smashballoon
(@smashballoon)

6 years, 8 months ago

Hey guys,

Sorry for the issue. Instagram deprecated a scope which we use in the account connection process and caused this issue. We just pushed out an update which should resolve this.

Sorry for any inconvenience!

John

Thread Starter fairkatrina
(@fairkatrina)

6 years, 8 months ago

That fixed it, thanks!

jenndispirito
(@jenndispirito)

6 years, 8 months ago

Still not working for me.

thereznation
(@thereznation)

6 years, 8 months ago

SMASH BALLOON SWIFTLY SWOOPS IN WITH THE UPDATE AND SMASHES THE COMPETITION =)
godesigns
(@godesigns)

6 years, 8 months ago
Still not working for me.
- This reply was modified 6 years, 8 months ago by godesigns.
aclaprad54
(@aclaprad54)

6 years, 8 months ago

I had to delete and reinstall, but it is working for me now.

Plugin Contributor Craig at Smash Balloon
(@craig-at-smash-balloon)

6 years, 7 months ago

Hey @fairkatrina and @godesigns,

Would you be willing to contact us on our website so we can have a look? Otherwise, can you try clearing any browser caches or try using a different browser to see if it makes a difference?

You should also be able to use the “Button not working” link to manually connect an account either way.

Here is a link to our support page:

https://smashballoon.com/instagram-feed/support/

wecip
(@wecip)

6 years, 7 months ago

Hi SmashBalloon,

I ‘m the owner of a website wich have the same problem : “OAuthException: Invalid scope field(s): public_content”. So my website , is actually down
So If you could have 2 minutes to help me , it would be wonderful !
I see nothing on a instagram api change ?
Could you explain me what have you change, to make your app work again ?
I’m currently accepted for the scope Instagram public content, and i don’t understand why i have this error.
Thanks a lot !!

Thomas MATHIEu from France

Plugin Contributor Craig at Smash Balloon
(@craig-at-smash-balloon)

6 years, 7 months ago

Hey Thomas,

I’m thinking this is not related to our plugin is that correct?

If not, I can tell you that we fixed our problem by removing “public_content” from any of our API calls that included it. This permission was deprecated last year but only recently causes the error you are seeing.

Hopefully that helps!

stevedmma
(@stevedmma)

6 years, 7 months ago

except if you have not renewed your license your feed is broken, this sucks. I want to renew but its not feesable for me right now, other things to spend money on….

Plugin Contributor Craig at Smash Balloon
(@craig-at-smash-balloon)

6 years, 7 months ago

Hey stevedmma,

Sorry to hear that! You should still be able to get a new access token on our page on our website:

https://smashballoon.com/instagram-feed/token/

Does that work for you?