• hello, notiqoo notifications stopped working after deactivating/activating the plugin. Please advise

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support ashlyjohny

    (@ashlyjohny)

    Hi @abinakhoul ,

    Please share your WooCommerce System Status Report so we can check the issue. Before sharing it, please remove the Site URL and Home URL from the report, and send us the remaining details.
    You can find the System Status Report under WooCommerce → Status → Get system report. Please also make sure to remove any sensitive information before sharing it.

    Thread Starter abinakhoul

    (@abinakhoul)

    WordPress Environment<br><br>WordPress address (URL): https://<br>Site address (URL): https://<br>WC Version: 11.1.0<br>Action Scheduler Version: ✔ 4.0.0<br>Log Directory Writable: ✔<br>WP Version: 7.1.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: –<br>WP Environment Type: production<br>Language: en_US<br>External object cache: – Server Environment<br><br>Server Info: Apache<br>Server Architecture: Linux 5.10.0-46-cloud-amd64 x86_64<br>PHP Version: 8.3.20<br>PHP Post Max Size: 32 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 2000<br>cURL Version: 7.74.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.37<br>Max Upload Size: 32 MB<br>Default Timezone is UTC: ✔<br>fsockopen/cURL: ✔<br>SoapClient: ✔<br>DOMDocument: ✔<br>GZip: ✔<br>Multibyte String: ✔<br>Remote Post: ✔<br>Remote Get: ✔ Database<br><br>WC Database Version: 11.1.0-1<br>WC Database Prefix: wp_<br>Total Database Size: 590.04MB<br>Database Data Size: 408.14MB<br>Database Index Size: 181.90MB<br>wp_woocommerce_sessions: Data: 6.02MB + Index: 1.11MB + Engine InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_order_items: Data: 1.52MB + Index: 0.34MB + Engine InnoDB<br>wp_woocommerce_order_itemmeta: Data: 13.52MB + Index: 8.03MB + Engine InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_ac_abandoned_cart_history_lite: Data: 0.19MB + Index: 0.00MB + Engine InnoDB<br>wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB<br>wp_ac_guest_abandoned_cart_history_lite: Data: 1.16MB + Index: 0.00MB + Engine InnoDB<br>wp_ac_sent_history_lite: Data: 0.20MB + Index: 0.00MB + Engine InnoDB<br>wp_actionscheduler_actions: Data: 14.02MB + Index: 23.27MB + Engine InnoDB<br>wp_actionscheduler_claims: Data: 0.08MB + Index: 0.05MB + Engine InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_actionscheduler_logs: Data: 8.02MB + Index: 6.03MB + Engine InnoDB<br>wp_bill_catch_bots: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_commentmeta: Data: 1.52MB + Index: 1.55MB + Engine InnoDB<br>wp_comments: Data: 3.52MB + Index: 4.08MB + Engine InnoDB<br>wp_cr_local_forms: Data: 0.11MB + Index: 0.03MB + Engine InnoDB<br>wp_cr_reco_events: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_cr_reminders_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp_easyrere_logs: Data: 0.06MB + Index: 0.06MB + Engine InnoDB<br>wp_eg_grids: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_eg_item_elements: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_eg_item_skins: Data: 1.52MB + Index: 0.03MB + Engine InnoDB<br>wp_eg_navigation_skins: Data: 0.17MB + Index: 0.02MB + Engine InnoDB<br>wp_gla_budget_recommendations: Data: 0.22MB + Index: 0.14MB + Engine InnoDB<br>wp_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_gpf_feeds: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp_jetpack_waf_blocklog: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_lws_wr_achieved_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_lws_wr_historic: Data: 0.19MB + Index: 0.09MB + Engine InnoDB<br>wp_options: Data: 149.42MB + Index: 24.11MB + Engine InnoDB<br>wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_pmxe_exports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxe_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_postmeta: Data: 118.66MB + Index: 50.14MB + Engine InnoDB<br>wp_posts: Data: 26.41MB + Index: 10.11MB + Engine InnoDB<br>wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_preview_sliders7: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_preview_slides7: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_revslider_sliders7: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_revslider_slides7: Data: 0.05MB + Index: 0.03MB + Engine InnoDB<br>wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_sbb_badips: Data: 0.25MB + Index: 0.11MB + Engine InnoDB<br>wp_sbb_badref: Data: 1.52MB + Index: 0.23MB + Engine InnoDB<br>wp_sbb_blacklist: Data: 0.38MB + Index: 0.13MB + Engine InnoDB<br>wp_sbb_fingerprint: Data: 0.09MB + Index: 0.02MB + Engine InnoDB<br>wp_sbb_http_tools: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_sbb_stats: Data: 0.05MB + Index: 0.02MB + Engine InnoDB<br>wp_sbb_visitorslog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_sbi_feed_caches: Data: 0.14MB + Index: 0.02MB + Engine InnoDB<br>wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_sbi_instagram_posts: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_term_relationships: Data: 4.36MB + Index: 2.41MB + Engine InnoDB<br>wp_term_taxonomy: Data: 0.19MB + Index: 0.16MB + Engine InnoDB<br>wp_termmeta: Data: 0.28MB + Index: 0.36MB + Engine InnoDB<br>wp_terms: Data: 0.11MB + Index: 0.13MB + Engine InnoDB<br>wp_tinvwl_analytics: Data: 1.52MB + Index: 0.30MB + Engine InnoDB<br>wp_tinvwl_items: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_tinvwl_lists: Data: 0.13MB + Index: 0.00MB + Engine InnoDB<br>wp_usermeta: Data: 11.42MB + Index: 4.70MB + Engine InnoDB<br>wp_users: Data: 0.19MB + Index: 0.16MB + Engine InnoDB<br>wp_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_cancel_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wc_customer_lookup: Data: 0.38MB + Index: 0.30MB + Engine InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_email_unsubscribes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_order_addresses: Data: 1.52MB + Index: 1.33MB + Engine InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB<br>wp_wc_order_operational_data: Data: 1.52MB + Index: 0.38MB + Engine InnoDB<br>wp_wc_order_product_lookup: Data: 1.52MB + Index: 1.34MB + Engine InnoDB<br>wp_wc_order_stats: Data: 0.50MB + Index: 0.44MB + Engine InnoDB<br>wp_wc_order_tax_lookup: Data: 0.27MB + Index: 0.23MB + Engine InnoDB<br>wp_wc_orders: Data: 2.52MB + Index: 1.97MB + Engine InnoDB<br>wp_wc_orders_meta: Data: 9.52MB + Index: 21.14MB + Engine InnoDB<br>wp_wc_product_attributes_lookup: Data: 1.50MB + Index: 3.31MB + Engine InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_product_meta_lookup: Data: 1.52MB + Index: 1.84MB + Engine InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_webpushr_abandoned_cart: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgdprc_access_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgdprc_consents: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgdprc_delete_requests: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wpgdprc_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wptools_page_load_times: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wsluserscontacts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_wslusersprofiles: Data: 0.08MB + Index: 0.03MB + Engine InnoDB<br>wp_wt_iew_action_history: Data: 1.52MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_wt_iew_mapping_template: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_expiring_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp_yoast_indexable: Data: 11.09MB + Index: 6.64MB + Engine InnoDB<br>wp_yoast_indexable_hierarchy: Data: 1.19MB + Index: 0.56MB + Engine InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp_yoast_primary_term: Data: 0.50MB + Index: 0.42MB + Engine InnoDB<br>wp_yoast_seo_links: Data: 2.03MB + Index: 2.75MB + Engine InnoDB Post Type Counts<br><br>adt_product_feed: 4<br>attachment: 10143<br>custom_css: 22<br>cwginstocknotifier: 627<br>flamingo_contact: 1406<br>flamingo_inbound: 385<br>jb_store_css: 11<br>jb_store_lcp: 1<br>lws-wre-event: 6<br>lws-wre-pool: 1<br>mc4wp-form: 1<br>nav_menu_item: 127<br>page: 31<br>pisol_aaot_tags: 8<br>post: 32<br>product: 7956<br>product_variation: 1702<br>revision: 295<br>shop_coupon: 62<br>shop_order: 3851<br>shop_order_placehold: 1094<br>shop_order_refund: 2<br>testimonial: 6<br>wc_push_token: 1<br>wp_global_styles: 2<br>wp_navigation: 1<br>wpcf7_contact_form: 1 Security<br><br>Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (45)<br><br>Aramex Shipping WooCommerce: by aramex.com – 1.1.11<br>Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 4.9.1<br>Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro: by ProPluginsLab by CodeWooGeek – 7.4.3<br>Beautyxia: by WEBIXIA – 1.0.4<br>Contact Form 7: by Rock Lobster Inc. – 6.1.7<br>Customer Reviews for WooCommerce: by CusRev – 5.121.0<br>Duplicate Page: by mndpsingh287 – 4.5.9<br>Easy Re-Order Reminder for WooCommerce: by Codereyes – 1.0.3<br>Essential Grid Google Fonts Addon: by ThemePunch – 1.1.6<br>Essential Grid: by ThemePunch – 3.1.5<br>Meta for WooCommerce: by Meta – 3.7.6<br>Flamingo: by Rock Lobster Inc. – 2.6.4<br>Site Kit by Google: by Google – 1.187.0<br>Health Check & Troubleshooting: by The WordPress.org community – 1.7.1<br>Smash Balloon Instagram Feed: by Smash Balloon – 6.13.0<br>GIFTiT - Free Gifts for WooCommerce: by iThemelandco – 4.2.0<br>Jetpack Boost: by Automattic - Jetpack Site Speed team – 4.7.1<br>Jetpack: by Automattic – 16.2<br>WPBakery Page Builder: by WPBakery – 8.7.3<br>PiWeb Live sales notification for WooCommerce: by PI Websolution – 2.3.72<br>Live Shopping & Shoppable Videos For WooCommerce: by Channelize.io – 2.2.1<br>MC4WP: Mailchimp for WordPress: by ibericode – 4.14.1<br>PW WooCommerce Gift Cards: by Pimwick<br>LLC – 2.51<br><br>Slider Revolution: by ThemePunch – 7.0.14<br>TI WooCommerce Wishlist: by TemplateInvaders – 2.12.1<br>Tidio Chat: by Tidio LLC – 8.0.1<br>ThemeREX Utilities: by ThemeREX – 3.4<br>All In One Addons for WPBakery Page Builder (formerly Visual Composer): by Sike – 3.5.4<br>WC Cancel Order: by WpExperts Hub – 3.6.1<br>Webpushr Push Notifications: by Webpushr Web Push Notifications – 4.41.0<br>CURCY - Multi Currency for WooCommerce: by VillaTheme – 2.2.16<br>Product Feed PRO for WooCommerce: by AdTribes.io – 13.5.7<br>Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 6.8.3<br>Country Based Payments for WooCommerce: by Ivan Paulin – 1.5<br>Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 7.3.0<br>Store Exporter for WooCommerce: by Visser Labs – 2.8.1<br>Mastercard Gateway: by Fingent Global Solutions Pvt. Ltd. – 1.5.2<br>WooCommerce: by Automattic – 11.1.0<br>MyRewards: by Long Watch Studio – 5.7.8<br>Yoast SEO: by Team Yoast – 28.5<br>WordPress Social Login: by Miled – 3.0.4<br>WP Crontrol: by John Blackbourn – 1.21.2<br>Cookie Information | Free WP GDPR Consent Plugin: by Cookie Information – 2.0.23<br>Custom Product Tabs for WooCommerce: by Code Parrots – 1.8.6<br>YITH WooCommerce Product Bundles: by YITH – 2.29.0 Inactive Plugins (2)<br><br>Notiqoo: by Notiqoo – 1.4.15<br>Order Tags or Order Label for WooCommerce: by PI Websolution – 1.0.69 Dropin Plugins ()<br><br>advanced-cache.php: advanced-cache.php Settings<br><br>Force SSL: –<br>Currency: USD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)<br>yith_bundle (yith_bundle)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature enabled: ✔<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br>Enabled Features: analytics<br>marketplace<br>order_attribution<br>site_visibility_badge<br>email_improvements<br>blueprint<br>variation_gallery<br>point_of_sale<br>push_notifications<br>custom_order_tables Logging<br><br>Enabled: ✔<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 73 MB WC Pages<br><br>Shop base: #21 - /shop/<br>Cart: #514 - /cart/ - Contains the &#091;woocommerce_cart] shortcode<br>Checkout: #516 - /checkout/ - Contains the &#091;woocommerce_checkout] shortcode<br>My account: #518 - /my-account/ - Contains the &#091;woocommerce_my_account] shortcode<br>Terms and conditions: #795 - /terms-and-conditions/ Theme<br><br>Name: Organic Beauty Child<br>Version: 1.0<br>Author URL: http://themerex.net/<br>Child Theme: ✔<br>Parent Theme Name: Organic Beauty<br>Parent Theme Version: 1.4.1<br>Parent Theme Author URL: http://themerex.net/<br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Override: wp-content/plugins/aramex-shipping-woocommerce/woocommerce/cart/shipping-calculator.php ❌ Version header is missing. The core version is 9.7.0<br>Override: wp-content/themes/organic-beauty-child/woocommerce/myaccount/dashboard.php Admin<br><br>Enabled Features: store-alerts<br>Disabled Features: experimental-blocks<br>minified-js<br>settings-ui<br>rest-api-v4<br>order-detail-redesign<br><br>Daily Cron: ✔ Next scheduled: 2026-09-19 11:30:37 +02:00<br>Options: ✔<br>Notes: 180<br>Onboarding: completed Action Scheduler<br><br>Canceled: 1<br>Oldest: 2026-09-06 17:20:33 +0000<br>Newest: 2026-09-06 17:20:33 +0000<br><br>Complete: 23,652<br>Oldest: 2026-08-18 11:40:01 +0000<br>Newest: 2026-09-18 13:36:10 +0000<br><br>Failed: 2,199<br>Oldest: 2026-06-17 12:53:34 +0000<br>Newest: 2026-09-18 13:36:10 +0000<br><br>Pending: 35<br>Oldest: 2026-09-18 13:40:55 +0000<br>Newest: 2026-09-26 06:28:01 +0000 TI WooCommerce Wishlist Templates<br><br>Overrides: – Templates<br><br>Extended logging mode for Store Exporter: ✔Inactive Manage in Settings → Advanced<br>Debugging mode for Store Exporter: ✔Inactive Manage in Settings → Advanced<br>Scheduled Export to FTP: ✔<br>Scheduled Export to SFTP: ❌ The required SFTP functions are not available; ssh2_connect()<br>ssh2_auth_password()<br>ssh2_sftp(). Contact your hosting provider. Status report information<br><br>Generated at: 2026-09-18 15:41:18 +02:00<br>
    Plugin Support ashlyjohny

    (@ashlyjohny)

    Hi @abinakhoul ,

    Thanks for sharing the system report.

    We also tested the deactivate/reactivate flow on a test WooCommerce environment, but we were unable to reproduce the notification issue.

    To help us investigate this further, please:

    • Go to Notiqoo → General Settings and enable Debugging. This will log relevant errors in the debug.log file.
    • Then go to WooCommerce → Status → Logs and download the Notiqoo logger/wc-logger file generated after reproducing the issue.
    • Please share the downloaded Notiqoo log file with us.

    Also, please let us know which type of notification is not being sent (order notification, abandoned cart, etc.) and whether all notifications stopped or only a specific notification.

    We’re unable to reproduce the issue on our test environment, so these details will help us identify what is happening on your site and assist you further.

    Thread Starter abinakhoul

    (@abinakhoul)

    Hello,

    All notifications are impacted. Please find below the log file:

    Regards

    [ SNIP ]

    Moderator Support Moderator

    (@moderator)

    @abinakhoul @ashlyjohny

    Copying that data here will not and cannot work here. It just creates a mess that has no value.

    Please use https://pastebin.com/ or https://gist.github.com/ or the like instead and share a link to that paste in reply here.

    Thread Starter abinakhoul

    (@abinakhoul)

    Plugin Support ashlyjohny

    (@ashlyjohny)

    Hello @abinakhoul ,
    The error does not appear to be coming from the Notiqoo plugin. Most probably, it is caused by a plugin called Back In Stock Notifier for WooCommerce.

    Could you please deactivate this plugin temporarily and check whether the Notiqoo notifications start working again?

    Thread Starter abinakhoul

    (@abinakhoul)

    Hello,

    I found this error in the file notiqoo-logger-2026-09-25 (notiqoo_logger):

    2026-09-25T09:37:21+00:00 Error notification disabled in template configuration

    Please advise

    Plugin Support ashlyjohny

    (@ashlyjohny)


    Hi @abinakhoul , Thank you for following up on this issue.

    If you see an error in the Notiqoo Logger such as “Notification disabled in template configuration,” it means that the WhatsApp notification is not enabled for that specific order status in your notification settings.

    Please follow these steps to test:

    1. Clear the Notiqoo Logger file/log.
    2. Go to Notiqoo → Settings → Notifications
    3. Enable WhatsApp Notification for each required order status.
    4. Select the hello_world template for each status.
    5. Save the settings.
    6. Change an order to one of the configured statuses.
    7. Check whether the hello_world message is received on your testing WhatsApp number.

    If the message is received successfully, it confirms that the WhatsApp API and Notiqoo integration are working correctly.

    Please try these steps and revert on this thread with the result.

    Plugin Support ashlyjohny

    (@ashlyjohny)

    Hi @abinakhoul ,

    could you please let us know if the notification issue has been resolved after deactivating and reactivating the plugin? Are notifications working as expected now?

    Thread Starter abinakhoul

    (@abinakhoul)

    hello, no still not working.

    regards

Viewing 11 replies - 1 through 11 (of 11 total)

You must be logged in to reply to this topic.