Notifications don’t work

Hi @estherinutrecht ,

Thanks for reaching out.

I’m sorry to hear that you’re having issues with email delivery. 

To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

Regarding your question about checking missed entries, in WPForms Lite, entries are not stored, and there isn’t a way to view past submissions. Entry storage is available with our paid license only, so unfortunately, we’re not able to check if any submissions were missed.

I recommend reaching out to your hosting provider to check if they store undelivered emails. Many hosts maintain email logs or backups, which can be a great way to recover any undelivered form submissions.

I hope this helps 🙂