• Resolved kadee1

    (@kadee1)


    Hello, I’m having an issue with the notification that pops after a student registers. The issue is that after the student registers, they are supposed to get a notification at the top of the form notifying the student “kindly check you email to verify your account” but in my case it shows nothing, so even the student won’t know the are supposed to check their email to complete the registration process. The funny thing is that the emails are actually being sent. I have disabled my cache plugin since I read somewhere that it can affect the notifications. The other thing that I have noticed is that other notifications are popping like if you try to use an already existing username you will get a notification on top of the form “This username exists”. Kindly check the screenshot https://snipboard.io/LTeXPn.jpg .All my plugins are up to date. Kindly assist

    The page I need help with: [log in to see the link]

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  • Hello @kadee1 ,

    Thank you for sharing the details and the screenshot.

    Please note that we do not provide support for premium features of Tutor LMS through the public forum. Since this issue relates to a premium feature (email verification notice), I recommend contacting the Tutor LMS Support Team directly for assistance.

    You can reach them here:
    👉 https://tutorlms.com/support/

    They’ll look into the issue and guide you accordingly.

    Best regards,
    Sunjida

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