Not work for me

  • Resolved nooonooo

    (@nooonooo)


    9 months ago

    I tried using Cart Abandonment Recovery for WooCommerce, but unfortunately it hasn’t worked properly for me. Here are the issues I’ve encountered:

    1. I set the first follow-up email to be sent 3 minutes after abandonment, but even when emails do go out, they are only sent the next day, not at the time I configured.
    2. The “Notify Recovery To Admin” option is enabled, but when a customer completes payment, I don’t receive any notification emails.
    3. For customers who placed an order but didn’t complete payment, I checked the email logs, and the plugin did not send any recovery emails to them at all.

    Has anyone else experienced these issues? Or is there something I might have missed in the setup?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter nooonooo

    (@nooonooo)

    9 months ago

    By contrast, when I tried other alternative plugins, I didn’t see these problems.

    Plugin Support Aamir

    (@aamiribsf)

    8 months, 4 weeks ago

    Hi @nooonooo,

    Thank you for sharing the details of the issues you’ve been facing. Let me address them one by one:

    1. Recovery emails not being sent at the right time
      In many cases, this happens because the default WordPress mail function (wp_mail) is not very reliable across different hosting environments. To ensure that all recovery and notification emails are sent on time, we recommend setting up an SMTP plugin (like WP Mail SMTP). This makes sure emails are delivered through a proper mail server, rather than relying on the default PHP mail function.
    2. “Notify Recovery To Admin” emails not received
      Once SMTP is set up, please test again — in most cases, this resolves admin notification issues as well.
    3. Recovery emails not sent to unpaid orders
      Please also double-check your Cart Abandonment Recovery plugin settings to make sure the respective order statuses (e.g., Pending Payment or Failed) are not excluded from tracking. If those statuses are excluded, the plugin will skip sending recovery emails.

    Here’s a reference doc that explains recovery email sending in detail:
    👉 Recovery Emails Not Sending

    Hope this helps.

    Best regards,

    Plugin Support Aamir

    (@aamiribsf)

    8 months, 3 weeks ago

    Hello @nooonooo,

    As it’s been some time without a response, we’ll mark this thread as resolved for now. Should you encounter any new issues or need further assistance with our product, you’re always welcome to start a fresh thread. We’ll be happy to assist you.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)

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