Hi @kedka477,
Sorry to hear you’re having issues with the plugin, we definitely want to try to help out. Just to get a handle on the situation you’re experiencing, could you provide a few more pieces of information to help us understand the issue?
What plugin version are you using?
Who is your hosting provider and can you check to see if they block access to the admin-ajax.php file for any reason?
Are you on a shared hosting plan?
If you’re using SiteGround, can you check to see if you’ve hit your daily CPU limit after initiating the sync?
What PHP version are you using and what is the memory limit is set to?
Is there any logging errors in the plugin’s logs tab (when it’s set to standard or debug)?
Do you have any caching plugins or services running?
Have you tried a fresh uninstall or reinstall?
I will be on the lookout for your reply.
Hi @kedka477, We’re going to close out this ticket for now since it’s been a few weeks since our last post back to you.
Please let us know if you still need any help and we’ll be glad to reopen and troubleshoot further. Please note, the best way to reach us is over at the GitHub plugin page. From there, you can receive direct responses from the development team, log new issues, download the latest plugin and track existing support tickets.
