Not Supported Error Message

  • joshbeaver

    (@joshbeaver)


    9 years, 3 months ago

    Hi, I have setup 2 wordpress sites.

    1 with a valid domain ie (http://www.domain.com) which I own and the setup works fine.

    The second WP setup I did was with a temp domain because I havent purchased a domain yet. So I logged I went into PHPMyAdmin and updated siteurl and home in the options to my temp url which example – http://111.111.111.111/~account

    When i visit the page above I just get a white page saying ‘Not Supported’.

    Can anyone advise? – I have tried adding define(‘wp_siteurl’, myurl); and same with wp_home but still same error.

    Hope someone can advise.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • jon

    (@adiant)

    9 years, 3 months ago

    I just ran into the same problem with a new hosting company that I was trying out.

    The problem had nothing to do with WordPress, but was a hosting issue: first level support says it is an Apache configuration problem, but second level support hasn’t fixed it yet.

    Way to see if you have the same problem is to create an empty php file — I called mine empty.php — and go to it from your browser: http://111.111.111.111/~account/empty.php

    If you get Not Supported on a white screen, talk to your hosting company’s support folks.

    Again, to clarify, this only happens for me on the temporary URL, not from any domain pointing to the hosting account.

    • This reply was modified 9 years, 3 months ago by jon. Reason: clarify
    Thread Starter joshbeaver

    (@joshbeaver)

    9 years, 3 months ago

    Yeah, still get the ‘Not Supported’ error when navigating to empty.php

    What error could it be with the hosting company though? I dont see how.

    jon

    (@adiant)

    9 years, 3 months ago

    I don’t know either, but all I can do is quote Level 1 Support at my host:

    For the php files temporary url will not working because of some module missing at the server end which is required for the temporary url to be accessible. It can be that we will have to install some apache module on the server for this. So we have forwarded the issue to the Senior admins and they will be working on this. It can take few hrs for the issue to be resolved so we will update you once its corrected. Meanwhile you can access the site files using the domain name.

    Thread Starter joshbeaver

    (@joshbeaver)

    9 years, 3 months ago

    Ok I am still stuck, if you get a resolve from your host let me know.

    jon

    (@adiant)

    9 years, 3 months ago

    It has been over two weeks that I’ve been waiting, but I kind of expected that since I am using a $1/month unlimited disk shared hosting account, with support from a country with extremely low wages for Support people.

    I really think you should open a ticket with your hosting company. Here is what worked for me (I created some sample .php and .html files for them):

    http://111.111.111.111/~account/test2.php gives “Not Supported” error, but http://domain.ext/test2.php works properly. For some reason, PHP does not work with the temporary URL supplied by {host name}.

    In case it helps, http://111.111.111.111/~account/phpinfo.php is another example, and http://111.111.111.111/~account/test1.html shows that HTML does work properly.

    I would like to have the temporary URL working for test and emergency purposes. Thank you in advance.

    Good luck with it!

Viewing 5 replies - 1 through 5 (of 5 total)

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