Not sending digital attachments

  • Resolved Pablos

    (@spamiky)


    2 weeks, 3 days ago

    I have a problem with StoreEngine not sending digital attachments. I have everything set up but there is no digital attachment or download link in the email. Please help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Pablos

    (@spamiky)

    2 weeks, 3 days ago

    I’ve run into another problem, even though I have shipping ZONES set up, the shipping offer doesn’t appear in my cart. I have the customer’s address by zone.

    linkon242662

    (@linkon242662)

    1 week, 5 days ago

    Hello @spamiky,

    Thank you for reaching out to us.

    Regarding your first question: Currently, when a student/user purchases a digital product through StoreEngine, they will receive an invoice email similar to the screenshot. To access or download their purchased files, they can navigate to: Store Dashboard → Downloads. Please refer to the attached screenshot for guidance. We hope this clarifies the download process.

    Regarding your second question: We’ve identified a minor issue with the Shipping Zone system. Our development team is already aware of it and will work on a fix as soon as possible. Once the issue is resolved, the shipping options will appear correctly on the checkout page.

    We hope this answers your questions. If you need any further assistance now or in the future, please feel free to contact us through our Support Portal.

    Best regards,
    Kodezen Support Team

    Thread Starter Pablos

    (@spamiky)

    1 week, 5 days ago

    Thank you very much for the answers.

Viewing 3 replies - 1 through 3 (of 3 total)

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