Not recieving 2FA code

  • Resolved sineadchambers13

    (@sineadchambers13)


    6 years, 2 months ago

    2FA has been set up on a number of users, while these users are getting asked for a code on login, the allocated number has not been receiving the security code. Thus we cannot get passed the login.

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  • wfdave

    (@wfdave)

    6 years, 2 months ago

    Hi @sineadchambers13,

    Wordfence does not send codes to your users when they login.

    When users first set up 2FA on your site, they usually download an app such as Google Authenticator or Authy. When they are prompted from a code – they should go back into the app they installed and retrieve the code from there.

    Dave

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