Not Receiving Emails

  • Resolved WilsonTheWizard

    (@wilsonthewizard)


    10 years, 8 months ago

    We have been using form maker pro for almost a year and we have run into this issue before. It however fixed itself.

    We have the form send out emails. There are around 40 emails sent each morning. They have been working fine until 2 days ago they just stopped being received or they were delayed by multiple hours. We ran into this in the past and it eventually ironed itself out. I never got to the bottom of the problem and have spent multiple hours trying to figure it out.

    We use a gmail email server to send the emails through. We receive them on gmail but i also set up an outlook account for testing. The outlook account seems to be receiving the emails more often then the gmail is. However, they are still not all coming through nor coming through on time.

    sent from: driver@powerbev.com
    received on: inv@powerbev.com (stopped receiving 2 days ago)
    Received on: powerbev@outlook.com (stopped receiving 2 days ago)

    https://wordpress.org/plugins/form-maker/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sona

    (@support-web-dorado)

    10 years, 8 months ago

    Dear WilsonTheWizard,

    Our Form Maker is using standard WordPress email send out functionality. Thus if emails used to be sent and they stopped this is most likely your server issue. Please contact your hosting provider to fix the email send out issue. Thank you.

    Thread Starter WilsonTheWizard

    (@wilsonthewizard)

    10 years, 8 months ago

    Thanks. So contact gmail or contact my web services provider (go daddy)?

    Sona

    (@support-web-dorado)

    10 years, 8 months ago

    Dear WilsonTheWizard,

    You should contact godaddy for fixing your email send out issue. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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