Emails send when the order status is changed to ‘processing’, ‘on-hold’ or ‘completed’. Check your orders have this status.
You can see if emails are ‘sending’ but you’re just not receiving them with https://wordpress.org/plugins/wp-mail-logging/ Don’t forget to check your spam box.
If not spammed, but logged as sending, it may be a server issue. Try using a different method of email sending with https://wordpress.org/plugins/wp-smtp/
You can also combine https://wordpress.org/plugins/wp-smtp/ with https://www.mandrill.com/ for improved deliverability and logging. I recommend this anyway.
I tested with these plugins but does not work for me
WP Mail Logging log does not show anything when the test order
WP Mail Logging Log gives result only when confirm the order.
I ask myself where they lost emails about new order and processing order?
https://wordpress.org/plugins/wp-smtp/-It does not help
https://wordpress.org/plugins/wp-sendgrid/It does not help
Sorry For My Bad English
pako33 See if the order is processing or pending. Thats important.
After a test payment Sofort and receive notification of the transaction has passed and no notification for new order.
Order status is pending payment
Order status is pending payment
That is the issue. Sofort should set order status to processing.
Thanks for reply,
but
When paying by Sofort always order status was pending payment, with the difference that before sending new order emails to admin and customers
Pending payment is not correct status for after payment. No emails are sent with that status!
