Support » Plugin: Equalize Digital Accessibility Checker - Audit Your Website for WCAG, ADA, and Section 508 Accessibility Errors » Not picking up errors

Not picking up errors

  • suzyshipman

    (@suzyshipman)


    2 months, 3 weeks ago

    I’m trying to use this plugin across a multi-site network, and it’s not picking up any of the deliberate accessibility issues I put in this test page. It’s saying 100% passed tests. Does it not work on multi-site setups?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Steve Jones

    (@stevejonesdev)

    2 months, 3 weeks ago

    Hi @suzyshipman,

    Are you using any password protection or site maintenance plugins on the site?

    Thread Starter suzyshipman

    (@suzyshipman)

    2 months, 3 weeks ago

    Hi @stevejonesdev,

    No, these are the only plugins I’m using:

    Accessibility Checker
    Advanced Custom Fields
    BackWPup
    Contact Form 7
    Contact Form 7 Extension For Mailchimp
    Health Check & Troubleshooting
    Jetpack
    Lightweight Accordion
    NS Cloner – Site Copier
    Polylang
    Redirection
    Unconfirmed

    Plugin Author Steve Jones

    (@stevejonesdev)

    2 months, 3 weeks ago

    I believe something is blocking the plugin from being able to scan the frontend HTML.

    Can you send us your system info by navigating to Accessibility Checker > Settings > System Info? Copy and paste this information into our contact form.
    https://equalizedigital.com/contact/

    Thread Starter suzyshipman

    (@suzyshipman)

    2 months, 2 weeks ago

    Hi Steve,
    I sent the info via the form a while back. Did you get it?
    Thanks,
    Suzy

    Plugin Contributor Amber Hinds

    (@alh0319)

    2 months, 1 week ago

    Hi Suzy,

    Thanks for your patience. We did get it and it’s very helpful. Steve’s been out on vacation but is back getting into the swing of things and we’re hoping to have more information and a resolution for you soon.

Viewing 5 replies - 1 through 5 (of 5 total)
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