Are other WP emails going out? (e.g. New User email, the one with the username and password after registration.)
Please enable logging: WP Admin -> s2Member -> Log Files
Verify your Authorize.Net integration is complete and correct. WP Admin -> s2Member -> Auth.Net Options
If you haven’t yet, could you please do these? http://www.s2member.com/kb/common-troubleshooting-tips/
Thread Starter
anonymized-5761652
(@anonymized-5761652)
Are other WP emails going out? (e.g. New User email, the one with the username and password after registration.)
Yes the emails are going out to the new member. They are getting their sign-in info. They are also getting the Authorize.net receipt.
I am getting the Authorize.net receipt, but I am not getting the “New User Notification” email.
Verify your Authorize.Net integration is complete and correct. WP Admin -> s2Member -> Auth.Net Options
This is correct.
If you haven’t yet, could you please do these? http://www.s2member.com/kb/common-troubleshooting-tips/
I ran the server scan and it said this for both s2Member and s2Member-pro [WARNING] Plugin Directory Checksum (s2member)
I reinstalled both plugins and got the same message.
I do not want to enable logging because my site is live and present users information will be vulnerable.
All my members are paid subscribers. Just had an order yesterday and I did not get the “New User Notification” email.
Any other suggestions – Sam
Thread Starter
anonymized-5761652
(@anonymized-5761652)
Hi Cristian – any other ideas? The “new member notification email” to me is still not working.
Sam
> I am not getting the “New User Notification” email.
Do you mean the one here? WP Admin -> s2Member -> General -> Email Config. -> New User -> Admin. Notification
I don’t know why other emails from WordPress would be going out, but not that one…
You can use the plugin suggested here to see if the email is even being sent: http://www.s2member.com/kb/troubleshooting-email-delivery-problems/
If it is, but it’s not getting to your inbox, maybe it’s being caught as spam by a filter?
> for both s2Member and s2Member-pro [WARNING] Plugin Directory Checksum (s2member) I reinstalled both plugins and got the same message.
Keep trying, you shouldn’t be getting that warning if all the files in the folder are a good copy of the ones in the zip.
You can try getting the zip file again, in case the problem’s there. And upload them via FTP with a good client like FileZilla. Maybe that helps.
> I do not want to enable logging because my site is live and present users information will be vulnerable.
No, it’d be fine. It’s there to be used in cases like this when you need to troubleshoot. Just remove the logs after you’re done and things are running well.
