Hi there MagineM,
Please see the sticky post at the top of the forum: PLEASE READ BEFORE POSTING – Updated Jan 2017. (Or click on the support links on the plugin’s settings page in the WP Dashboard.)
If you follow those steps, we’ll be able to help you out. 🙂
– Steven
Thanks.
I have been through the troubleshooting & incompatibility articles on your site. I thought you’d answer here as I see you answer other questions on this support forum…
Plugin Contributor
redsand
(@redsand)
Hi @maginem,
On occasion we may provide updates here at the forum, but all our tech support is done through our site.
We don’t do tech support through the forums. In your case, we’ll need to run some tests and see what’s causing the issue. There are a lot of possibilities, and the info provided is simply too vague to be helpful. It could just be too, that qTranslate-X has not been updated in a year. (WP-SpamShield has been kept up to date.) We just won’t know until we run a few tests.
As noted in the forum sticky post linked above, please direct all support requests to the plugin’s official support venue, WP-SpamShield Technical Support.
– Scott
