Do you see the sidebar? If you right click on the page itself and then “Inspect”, do you see any errors under the “Console” tab?
Which theme and other plugins are you using? I’ve tried Chrome and Safari on OSX and it’s working for me, which indicates it is a conflict.
Finally (and sorry for the questions): was it working before you installed the latest version?
Thread Starter
FranCoz
(@francescout)
Yes I see the sidebar.
This is the error in the Console:
canvas.min.js?ver=1.3.4:1
The page canvas could not be initialized. This could be caused by a plugin or theme conflict.(anonymous function) @ canvas.min.js?ver=1.3.4:1
I’m using a simple premium theme by Elmastudio (Hawea), Tailor was working before the last update only on Safari, not Chrome.
Given that it was working in an earlier version, could I get you to make one minor change to a file in the plugin? In tailor/includes/canvas.php on line 55:
add_filter( ‘the_content’, array( $this, ‘canvas_content’ ), -999999 );
Could you remove the minus sign making it:
add_filter( ‘the_content’, array( $this, ‘canvas_content’ ), 999999 );
This is one of the only changes made recently that should possibly be able to affect the rendering of the canvas. If you’re not comfortable making the change, let me know and I can upload a custom version to Dropbox for you to try out.
Thread Starter
FranCoz
(@francescout)
I’ve tried but without results…I think could be a problem with theme or other plugins. I will test to deactivate theme.
That’d be great. If we can figure out what’s causing the issue, I can (if appropriate) create a fix!
Same problem here. Can’t add any elements to any pages.
Console error reads:
The page canvas could not be initialized. This could be caused by a plugin or theme conflict.(anonymous function) @ canvas.min.js?ver=1.3.7:1
util.js:210
I’ve run into the same issue. Same console message. No hover/drop UI in Tailor mode.
I have a multisite setup and found Tailor worked fine on some of sites but not others. I tried editing includes/class-canvas.php as Andrew suggested but it didn’t fix it. Long story short I narrowed it down to a conflict with Jetpack’s Publicize module.
Disabling Publicize in Jetpack’s settings makes Tailor work as expected everywhere it appeared to be broken.
A bare-bones test site with the TwentySixteen theme and Jetpack installed (just Publicize enabled) triggers the issue.
Thanks for investigating that, Frankie! There does appear to be something going on with the Jetpack publicize module, which I will look into and fix.
FranCoz, imonroe – Are either of you using any other plugins?
Which theme are you using, imonroe?
I’m using a custom child theme based on Flat Bootstrap.
I DO have Jetpack installed, and I disabled the Publicize module within it, however the problem persists, so I’m confident that’s not the source of the conflict in my case. It may be something else somewhere in Jetpack though, I’m still experimenting.
My active plugin list:
Akismet
All in One SEO Pack
Contact Form 7
Google XML sitemaps
Jetpack
Podcasting plugin by TSG
Really Simple CAPTCHA
Shortcode Star Rating
Tailor
Wordfence Security
WP Complete Backup
WP Super Cache
WP-Mail-SMTP
Deactivating the Jetpack plugin completely fixes the problem with Tailor.
I re-activated Jetpack, then I deactivated all the individual plugins, and the problem was still fixed.
I then re-activated things one at a time. I stopped when Tailor stopped working.
In my case, it was the Sharing plugin within Jetpack. With that disabled, Tailor works fine, but if it is enabled, the pages all become uneditable.
I can’t say if there aren’t other plugins within Jetpack that have similar effects, but I can say for sure in my case, Sharing was the one causing the problem.
Hi imonroe, Frankie,
I was able to replicate the issue with Jetpack’s Publicize module on a live environment and this should be fixed in the latest version of Tailor (1.4.0). Could you please give it a try and let me know if it works for you?
FranCoz –
Did you have any luck finding out which plugin was causing you an issue? I’d suggest also giving the latest version a try to see if it works for you too.
Cheers,
Andrew.
I can confirm that Tailor 1.4.1 works as expected with Jetpack’s Publicize and Sharing modules enabled.
Thanks Andrew!
Thanks for confirming, Frankie! Enjoy the plugin!
imonroe, FranCoz –
After thorough testing I am confident that Tailor is working with Jetpack, however that may not be the root of your issue. If you get a chance, please try again using the latest version of Tailor and let me know how you go.
I tested it again with 1.4.2, and it seems the problem is resolved for me. Thanks for the good work!
