No Support with Premium

  • uniguide

    (@uniguide)


    1 month, 1 week ago

    I paid for the premium version of the plugin and see its limitations. I was willing to upgrade, but they do not respond to support requests despite multiple attempts. Links don’t take you to where they say they will. Looks like they are putting zero effort into this. Do not waster you money. Highway robbery.

Viewing 1 replies (of 1 total)
  • Plugin Support Darian

    (@d0153)

    17 hours, 33 minutes ago

    Hi @uniguide

    Thank you for taking the time to share your feedback. I understand why this experience has been disappointing.

    Based on what you’ve described, it sounds like you’ve encountered a combination of issues with support response times and the customer portal experience. We recognize how frustrating that can be, particularly when you’re trying to upgrade or manage a paid product.

    If you’re still open to it, could you please share one of your support ticket numbers? I’d like to review the status of your previous requests, investigate why you didn’t receive a response, and follow up accordingly. If you’ve also encountered links that aren’t directing you to the expected pages, I’d be happy to look into those as well.

    We appreciate you bringing these issues to our attention, as feedback like yours helps us identify areas where we need to improve. Thank you again, and I hope we’ll have the opportunity to assist you.

Viewing 1 replies (of 1 total)

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