Hi @dirkt,
Could it be that your own IP is blocked from tracking? This setting is enabled in the Burst onboarding.
If not, let me know!
Kind regards,
Hessel de Jong
Thread Starter
dirkt
(@dirkt)
One of the first things I did was to clear my IP address from that setting. And that would only have kept my own testing from being tracked, right? Any non-Administrator should be tracked according to my understanding of the settings, and most of the use will be by anonymous users.
Thread Starter
dirkt
(@dirkt)
Wow, I know this church site is low traffic but there have not been any stats since 2026-06-13 20:05:03. I’m trying now to figure out what I did then.
When I check your site it shows a successful hit on the endpoint, so from the website side it looks to be configured correctly.
If you install the WP Debugging plugin, do you see any errors in the debug log related to Burst?
You tried loading the website in an anonymous browser, but please also try loading the Burst dashboard in an anonymous browser to see if the dashboard itself has anything cached.
Thread Starter
dirkt
(@dirkt)
[15-Aug-2026 12:42:53 UTC] PHP Notice Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the health-check domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/public_html/wp-includes/functions.php on line 6170
[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/http.php on line 519
[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/http.php on line 520
[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-admin/admin-ajax.php on line 27
[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-admin/admin-ajax.php on line 28
[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/functions.php on line 7079
[15-Aug-2026 12:42:53 UTC] PHP Warning Cannot modify header information - headers already sent by (output started at /home/public_html/wp-includes/functions.php:6170) in /home/public_html/wp-includes/functions.php on line 7220
I see these errors after turning DEBUG on, bur nothing related to Burst. Running the dashboard from an anonymous browser was no different. It looks like everything is working, except that no stats are being created.
can you go to Tools /Site Health, info, click copy. Then send that to support(at)burst-statistics.com
this includes all info there is on Burst, which might give me some clue.
Thread Starter
dirkt
(@dirkt)
I m sending the report now, Rogier. Thanks.
I have been turning a lot of knobs trying to make something work, and Burst was capturing new stats for a bit this morning. Unfortunately I wasn’t paying attention , and it now is not working again.
For other readers: this was a conflict with a theme, which caused the burst_uid to be empty. A patch is included in 3.6.3.
