No shipping methods available. (DHL Basic)

Dear Support,

i’m using the DHL basic plugin, but its not working on my site.

DHL plugin is enable;
weight and dimensions are recorded for each product.

But the plugin still returns this error for all countries :

<?xml version=”1.0″ encoding=”UTF-8″ standalone=”no”?><res:DCTResponse xmlns:res=’http://www.dhl.com&#8217; xmlns:xsi=’http://www.w3.org/2001/XMLSchema-instance&#8217; xsi:schemaLocation= ‘http://www.dhl.com DCT-Response.xsd’><GetQuoteResponse><Response><ServiceHeader><MessageTime>2017-09-26T11:05:42.203+01:00</MessageTime><MessageReference>1234567890123456789012345678901</MessageReference><SiteID>CIMGBTest</SiteID></ServiceHeader></Response><BkgDetails><OriginServiceArea><FacilityCode>BER</FacilityCode><ServiceAreaCode>BER</ServiceAreaCode></OriginServiceArea><DestinationServiceArea><FacilityCode>TLN</FacilityCode><ServiceAreaCode>MRS</ServiceAreaCode></DestinationServiceArea><QtdShp><GlobalProductCode>T</GlobalProductCode><LocalProductCode>T</LocalProductCode><ProductShortName>EXPRESS 12:00</ProductShortName><LocalProductName>EXPRESS 12:00 DOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2017-09-26</PickupDate><PickupCutoffTime>PT18H30M</PickupCutoffTime><BookingTime>PT17H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>1</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-09-27</DeliveryDate><DeliveryTime>PT12H</DeliveryTime><DimensionalWeight>0.207</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>2</PickupDayOfWeekNum><DestinationDayOfWeekNum>3</

Thank you in advance for your help 😉