• Hello, I have installed the free plugin for now for testing purposes. I have entered all the credentials from Fedex but I still get the message that no shipping methods available. I spoke to fedex technical support and they say that the issue is in the front end because they are not receiving any transactions. I am attaching the debug mode image that I am getting but im not seeing any errors in it. Can you please help me? I will be purchasing the premium theme, but I need to know if this is compatible with my website or not, thanks!!

    FedEx REQUEST:
    Array
    (
    [WebAuthenticationDetail] => Array
    (
    [UserCredential] => Array
    (
    [Key] => 1loOFpl04K2eNo7R
    [Password] => rVV8hV5REFUCEyQQnyi3eHeAe
    )

    )

    [ClientDetail] => Array
    (
    [AccountNumber] => 510087780
    [MeterNumber] => 119015326
    )

    [TransactionDetail] => Array
    (
    [CustomerTransactionId] => *** WooCommerce Rate Request ***
    )

    [Version] => Array
    (
    [ServiceId] => crs
    [Major] => 22
    [Intermediate] => 0
    [Minor] => 0
    )

    [RequestedShipment] => Array
    (
    [PreferredCurrency] => CAD
    [DropoffType] => REGULAR_PICKUP
    [ShipTimestamp] => 2018-03-19T00:00:00+00:00
    [PackagingType] => YOUR_PACKAGING
    [Shipper] => Array
    (
    [Address] => Array
    (
    [PostalCode] => L6H6P6
    [CountryCode] => CA
    )

    )

    [ShippingChargesPayment] => Array
    (
    [PaymentType] => SENDER
    [Payor] => Array
    (
    [ResponsibleParty] => Array
    (
    [AccountNumber] => 510087780
    [CountryCode] => CA
    )

    )

    )

    [RateRequestTypes] => LIST
    [Recipient] => Array
    (
    [Address] => Array
    (
    [Residential] =>
    [PostalCode] => L5L5C8
    [City] => MISSISSAUGA
    [StateOrProvinceCode] => ON
    [CountryCode] => CA
    )

    )

    [RequestedPackageLineItems] => Array
    (
    [0] => Array
    (
    [SequenceNumber] => 1
    [GroupNumber] => 1
    [GroupPackageCount] => 1
    [Weight] => Array
    (
    [Value] => 12
    [Units] => LB
    )

    [Dimensions] => Array
    (
    [Length] => 12
    [Width] => 10
    [Height] => 8
    [Units] => IN
    )

    )

    )

    [PackageCount] => 1
    )
    )

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hi Fzrao,

    Thanks for reaching out to us.
    To correctly identify the issue, we would also need to see the Fedex response. Can you please paste it here?

    Also, we request you to delete account specific info from the request and response as this is a public forum.
    Once you provide us the info, we can quickly help you.

    Thread Starter fzrao

    (@fzrao)

    thanks for your quick reply,,

    there is nothing under the Fedex Response Reveal.

    on the top of the Fedex Request it only says Business Address.

    Thanks,

    Farzana

    Hi Farzana,

    That’s strange. Can you please raise a ticket to our support team. Our experts will check this out.

Viewing 3 replies - 1 through 3 (of 3 total)

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