Hi David,
Thanks for all the support you’ve offered in the past.
I think Caldera forms is a brilliant plugin and I’ve been using it for quite some time on a large organisational website. The look, styling an functionality are all incredible.
Would you still be willing to offer public support for major widespread issues such as the Google Captcha suddenly not working overnight?
This issue has caused the loss of many forms (and customers), began unexpectedly without reason and seems to be affecting many other sites using the Caldera Forms plugin.
As this seems to be a major and unexpected broken component, it would be great to receive some information as to the cause of this and any tips to rectify the problem.
I appreciate that there are a huge number of support requests to deal with and you aren’t able to offer constant free support to the community but answering threads that address a widespread issue that is affecting many/most sites would be incredibly helpful to the community.
Even pushing an alert to the Caldera Forms control panel would be great; that way you can avoid replying to threads on the forum and still address the widespread issue.
Many thanks for reading and thank you again for such an amazing plugin!
Absolutely. I do read these to see if there are any issues i need to be aware of. Like the reCapture issue I have seen and am working on it fixing it.
Its just not actively engaging each and every question. That takes time which I simply cannot put in.
This is a community forum, so and as such, I hope that users will be able to find, report and solve issues amongst themselves. I will however step in if needed.
It’s great that you’ll still be addressing widespread issues!
I think it’s absolutely right that you don’t answer every support query especially when it’s an issue that can be answered by the community instead.
Thanks again for such a speedy reCaptcha fix!
