No preview in editor

  • Resolved kristofnovak

    (@kristofnovak)


    7 years, 1 month ago

    Hello there,
    when going to the email template editor, the following message is displayed on the right side: This email type can not be previewed please try a differnet order or email type.
    On the left side I can still make changes and save them but its kinda ‘blind’.
    Any help would be much appreciated.
    Cheers,
    Kristof

Viewing 5 replies - 1 through 5 (of 5 total)
  • Kevin

    (@jx-3p)

    7 years, 1 month ago

    Hello,

    It’s possible that you have a plugin conflicting with the proper functionality of the customizer. Since other plugins also rely on the customizer, things can be slowed down quite a bit.

    As a test, I suggest deactivating your plugins (except this one and woocommerce) one by one to see if it loads properly when a certain plugin is OFF.

    Let me know if you find anything.

    -Kevin

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    7 years, 1 month ago

    Hey,
    Which email type are you editing? If you click on the email type and text area which email type is selected?

    Ben

    Thread Starter kristofnovak

    (@kristofnovak)

    7 years, 1 month ago

    Hello everyone!
    This problem came when we were going live with the site from dev.edesviz.hu -> edesviz.hu.
    It is the same problem with all of the templates. It is also only with the mocup order, if I choose an existing order, it’s all good.
    If it’s a plugin problem, it might be recart?
    Cheers,
    K

    Plugin Contributor Ben Ritner – Kadence WP

    (@britner)

    7 years, 1 month ago

    Hey, yeah mockup order can only go so far, it’s always best to use a real order because of the way plugins add content into the order.

    Ben

    Thread Starter kristofnovak

    (@kristofnovak)

    7 years, 1 month ago

    Thanks then!
    best wishes,
    K

Viewing 5 replies - 1 through 5 (of 5 total)

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