Hello, @alauer
Thank you for contacting us regarding your question.
Please contact us through our
internal support.
We will help you to solve the problem.
Thread Starter
alauer
(@alauer)
I am confused. I thought this is he support channel and your internal is only for Pro-users.
I dont own a PRO-Version
Not quite correct.
Through internal, we support both versions. Your problem requires access to the site and therefore you should contact through internal support.
Thread Starter
alauer
(@alauer)
Ok – i see.
Unfortunately i am not able to give you access to our site.
If you want to support we need to find our way by using screenshots, screencasts or other ways.
letzt start here:
I want to open a page from our webiste in a popup and thats why i used the “Iframe” function.
I already checked the X-Frame and iframes do work on our site in general.
Here is a screenshot showing the settings:
[video src="https://www.axellauer.de/temp/popup.mp4" /]
Did i miss some settings?
Thanks for waiting.
You have a jQuery library connected at the bottom page, regardless of other scripts that require this library. It isn’t correct.
http://prntscr.com/m7mcpz
This isn’t the correct path to form the page.
http://prntscr.com/m7md9v
In order to make sure that our theory is correct, try temporarily disabling the cache plugin (maybe it’s your WP-Super-Cache plugin) and activate standard WordPress theme.
Thread Starter
alauer
(@alauer)
Hi
i have no idea what you want to tell me with that JQuery-Stuff. Sorry – i am not very confident with JS.
I did empty the cache and disabled the WP Super Cache bot no Popup.
But i definitely cant swap to another theme cause this site is our productive-website and i cant afford to let our customers see a foobared website.
Second reason: Moving to another theme alway leads into loosing some settings or widgets….
