• Resolved marinelall

    (@marinelall)


    Hi,thank you in advance for your help. I have updated the stripe payments plugin a few days ago. I’ve just launched a new product without changing any settings within the plugin “settings”menu. None of payments are being registered on my stripe account despite the whole process being successful. That is customers are able to fill the payment info, and the payment goes through to the results page. But I don’t know who has bought the product and if the customer is actually debited from that money. I’ve checked my API codes, checked if I was in live mode, and even tried a payment with my own card and none of the payments is ever registered.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Hi.

    Can you provide the page where you payment button is located on your site?

    Thread Starter marinelall

    (@marinelall)

    Hello, thanks for your help. Yes, of course. It’s

    blissandbenefits.fr/moneymindset

    I disabled the url linked to the button for now to prevent anyone from buying again before I fix the problem.

    Please let me know if you need any other information.

    Thank you again

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Thank you, but unfortunately disabling button does not helps in tracking the issue at all. Can you please enable payment button so I could actually click it, get Stripe payment popup displayed etc? Thank you.

    Thread Starter marinelall

    (@marinelall)

    Sorry, yes of course. It now shows the button. Everything is in live mode. Thanks.

    Plugin Contributor Alexander C.

    (@alexanderfoxc)

    Thank you.

    Everything looks proper at first glance – no JS errors on page etc.

    I’m gonna need some more details to investigate this further. Can you please submit a message via contact form so I can take it from there: https://s-plugins.com/contact-us/

    Thread Starter marinelall

    (@marinelall)

    Yes okay. Thanks again for your help.

Viewing 6 replies - 1 through 6 (of 6 total)

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