No order-received message after checkout

  • Resolved not1_name

    (@not1_name)


    8 years, 5 months ago

    Does anybody know why the checkout hangs after the order is placed? The order does go through, but there is nothing on the page, so the customer orders multiple times.

    the URL stays at /checkout after the order is finalized. It doesn’t proceed to order-received.

    I am stumped!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    8 years, 5 months ago

    This is usually caused by a plugin/theme conflict. Are you still experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme?

    Thread Starter not1_name

    (@not1_name)

    8 years, 5 months ago

    It was “WooCommerce PDF Invoices & Packing Slips”. Thanks!

    What a terrible plugin. Need to find another invoice plugin now…

    Erica K. a11n

    (@piratepenpen)

    Automattic Happiness Engineer

    8 years, 5 months ago

    Hey @not1_name – we would be happy to help you troubleshoot what is going on with your WooCommerce PDF Invoices and Packing slips if you want to continue utilizing that extension. Putting in a support ticket with get you in touch with us.

    That said – make sure your plugin is up to date! We are currently on 3.3.5. If for some reason your extension isn’t updated, make sure your WooCommerce account is connected to the site: https://docs.woocommerce.com/document/managing-woocommerce-com-subscriptions/

    Cheers!

    Thread Starter not1_name

    (@not1_name)

    8 years, 5 months ago

    Hello Piratepenpen.

    I had the latest version installed. Which incidentally is Version 2.0.15

    Not sure where your 3.3.5 came from? Maybe you have the wrong version hosted for download?

    https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/

    As the plugin fundamentally breaks the shopping cart, there is no way I could continue to use it. I tried a number of themes. It was this plugin.

    D Smith a11n

    (@dsmithweb)

    Automattic Happiness Engineer

    8 years, 5 months ago

    Hi there!

    Sorry for the misunderstanding! We sell a product called PDF Invoices: https://woocommerce.com/products/pdf-invoices/

    …which comes with full WooCommerce support. Unfortunately, as regards that free plugin, you’d have to contact the author for assistance with it.

    Sorry for your frustration, but I’m glad you were able to identify the source of the issue!

Viewing 5 replies - 1 through 5 (of 5 total)

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