No Options Work

  • Resolved wealthy

    (@wealthy)


    7 years, 10 months ago

    Do any of the options in the Admin panel work?
    I cant even change the Maximum size (%): size.
    when I change it and click save. it resets back to 120
    Same with all others

Viewing 8 replies - 1 through 8 (of 8 total)
  • WD Support

    (@wdsupport)

    7 years, 10 months ago

    Hi,

    Could you please check whether you have any error message in the Console of the Browser?

    Thanks. Have a nice day.

    Thread Starter wealthy

    (@wealthy)

    7 years, 10 months ago

    where is the console of the browser?? I use chrome

    Thread Starter wealthy

    (@wealthy)

    7 years, 10 months ago

    if you mean on the screen at the top, there are no msg.
    I change the settings. click Save Changes and the screen updates but the settings go back to what they were.

    WD Support

    (@wdsupport)

    7 years, 10 months ago

    Hi,

    Please note that you can see the Console by using the F12 key in the keyboard or by doing right click and clicking on “Inspect”. Please see here.

    In the case there will be no errors, please contact our support team using the following email address: support@web-dorado.com

    Thanks. Have a nice day.

    Thread Starter wealthy

    (@wealthy)

    7 years, 10 months ago

    Sent an email just after I read this a week ago and still not received a reply…

    WD Support

    (@wdsupport)

    7 years, 10 months ago

    Hey,

    Please note that we have replied to your email the same day we have received it. Maybe you have not received our reply because of some technical issues.

    We have just resent it to you.

    Thanks. Have a nice day.

    paulluxford

    (@paulluxford)

    7 years, 5 months ago

    [SOLVED – I did not read the red writing saying that the options on the free version are not available – need to purchase the Pro version]

    Hi @wdsupport

    I am having the same issue where the options page does not update on save. When I select an option such as custom size or change anything, I then click save and it reverts back to the default settings.

    I deactivated all plugins and switched to twenty17 theme and still no joy.

    The server is running PHP7.2 and it is running latest version of WP 4.9.8 and all plugins are upto date.

    Any further ideas would be much appreciated.

    Thanks very much.

    • This reply was modified 7 years, 5 months ago by paulluxford.
    • This reply was modified 7 years, 5 months ago by paulluxford.
    editanazaryan

    (@editanazaryan)

    7 years, 5 months ago

    Hi,

    We are terribly sorry for the inconvenience.

    Could we have a closer look at the described issues? Please contact our support team using the following email address: support@10web.io

    Thanks.

Viewing 8 replies - 1 through 8 (of 8 total)

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