• We correctly set up the Facebook connection. It will publish the link and text of a new post from our OpinieZ.com website but it will not publish the picture. While creating the post the picture is there. But after publishing the post the picture disappears. How can I correct this Facebook behaviour?

    • This topic was modified 2 weeks, 6 days ago by uri4u.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support mubashirbutt

    (@mubashirbutt)

    Hello @uri4u ,

    Thank you for reaching out.

    We understand the issue you’re experiencing. To help us investigate further, could you please provide a little more information?

    • Does this happen with every post, or only with certain posts?
    • Could you please share the URL of one affected post from your website along with the corresponding Facebook post where the image is missing?
    • If possible, please also share a short screen recording showing the issue.

    We look forward to your reply and will be happy to assist further.

    Thread Starter uri4u

    (@uri4u)

    I have taken 4 screenshots that clearly show what happens step-by-step when I create a Facebook post for a new OpinieZ article.

    1 Creating post: adding text

    2 Adding URL. Facebook immediately creates an article preview attachment with a header photo

    3 After pressing the Next and Save buttons, the post looks like this on the timeline, without a header photo

    4 I then select Edit Post, remove the attachment, manually retrieve the header photo, and add it to the post so that a header photo appears on the timeline post after all.

    5 Final result on the timeline

    Kind regards,

    Uri van As

    Plugin Support mubashirbutt

    (@mubashirbutt)

    Hi,

    Thank you for sharing the details.

    We tried to replicate the issue on our end but were unable to reproduce it. Could you please let us know:

    • The version of the plugin you’re using
    • Your WordPress version
    • Your PHP version

    This information will help us set up a matching environment and investigate the issue more effectively.

    Thread Starter uri4u

    (@uri4u)

    Hi,

    Plugin version: 3.5.1

    WP version: stal 7.0.3

    PHP version: 8.3. Today changed to version 8.4

    Plugin Support mubashirbutt

    (@mubashirbutt)

    Hi @uri4u ,

    Thanks for the details.

    We’ll check in the same environment and see if we can replicate the issue.

    We’ll keep you updated.

    Plugin Support mubashirbutt

    (@mubashirbutt)

    Hi @uri4u ,

    The issue is under review by our technical team and we’ll update as soon as we get any feedback from them or if any additional information is required.

    Thank You

    Thread Starter uri4u

    (@uri4u)

    Thank you.

    Plugin Support mubashirbutt

    (@mubashirbutt)

    Hi @uri4u ,

    To investigate this properly, our team would need some additional details.

    Could you please open a support ticket at support@wpexperts.io using the same subject and description as your current request? This will allow our team to review the issue and assist you further.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

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