No Emails on orders

  • Resolved therbis

    (@therbis)


    4 years, 7 months ago

    Hello!
    I have recently tried to set up a shop on my website and had some help of a friend who does it more often himself. Now we are at a point we dont know what else to do.

    I installed WooCommerce, products etc up and then had a testbuy with friends. I simply wont get a Email sent about the orders. Also the Payment status will always say Pending before later jumping to cancelled even though the money is in already. I have API username password and license in, I cant add certificate anywhere.

    Short infos :
    – using Paypal standard only
    – tested if the problem is theme or plugins (neither is a problem)
    – api infos are in
    – email is filled in at “Emails – New Order”
    – I use the theme Education Zone Pro
    – we tried an Email logger that said Emails weren´t generating
    – I get my emails normally send though through for example my contact form

    Anyone got an idea what the problem might be?
    Im guessing Im not getting an email due to a gateway problbem of Paypal and woo maybe since its pending and cancelling?

    Thanks in advance
    ~Therbis

    • This topic was modified 4 years, 7 months ago by therbis.
    • This topic was modified 4 years, 7 months ago by therbis.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Mirko P.

    (@rainfallnixfig)

    4 years, 7 months ago

    Hi Therbis @therbis,

    Thanks for reaching out to us!

    I understand the new order email notification is not being sent upon receiving a new order from your store.

    WooCommerce sends emails by using the wp_mail() function that is a core function of WordPress. In most cases, if the email is not being sent/received, then the issue is not with WooCommerce itself, but with the core email function on your web host.

    Please read through this support documentation for solutions to common email issues:

    https://docs.woocommerce.com/document/email-faq/

    Hope this helps and we’ll be here if and/or when you need further assistance.

    Mirko P.

    (@rainfallnixfig)

    4 years, 7 months ago

    Hi there,

    We’ve not heard back from you in a while. I’ll go ahead and mark this thread as resolved. Hopefully, you were able to find a way forward with the issue.

    Please feel free to create a new thread if you have further questions.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)

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