Moderator
t-p
(@t-p)
Try:
– deactivating ALL plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
– If that does not resolve the issue, try switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
Thread Starter
Brim
(@brim)
Tried both with no effect.
Most strange is that I get mails abouts comment I need to approve.
Or, for example, mail from “Subscribe to comments” plugin.
It means SMTP is ok, server is fine. But inside WordPress something is broken.
I tried even to reinstall WordPress. But still – no mail about new comments.
Means most likely mail is sending ok; you’re probably just not receiving it. You need to give more details about your email setup.
Thread Starter
Brim
(@brim)
Postman SMTP, you think, I get mail about comments to approve, but unable to find mail about new comments?
Seriously?
I know nothing about email setup, it’s shared hosting. And mail sent by WordPress.
If it’s important – PHP 5.3.
Yes. Email service providers will interfere with mail they don’t approve of in two ways:
– drop it into a ‘black hole’
– mark it as spam.
What’s happening in your case depends on who your email is with, how your email domain zone file is configured, what the content of the email is, and how it was sent from you out onto the Internet. Like I said, need details. At minimum, your email domain name.
Thread Starter
Brim
(@brim)
I send email from biocontrol.ru and get it on gmail.com
A quick check of your MX + TXT shows that your domain is setup perfectly. That doesn’t appear to be the problem. I assume you are also using the correct SMTP server, but to make sure that you are, look at the headers of the email that does go through to your gmail account, and make sure there are no complaints about SPF.
For example this is bad:
Authentication-Results: mx.google.com; spf=softfail (google.com: domain of transitioning *****@hendriks.ca does not designate 72.167.234.237 as permitted sender) smtp.mail=*****@hendriks.ca
Thread Starter
Brim
(@brim)
Delivered-To: brim@gmail.com
Received: by 10.202.91.194 with SMTP id p185csp450631oib;
Wed, 1 Apr 2015 09:54:09 -0700 (PDT)
X-Received: by 10.112.67.107 with SMTP id m11mr36450160lbt.43.1427907248456;
Wed, 01 Apr 2015 09:54:08 -0700 (PDT)
Return-Path: <brim@gmail.com>
Received: from server61.hosting.reg.ru (server61.hosting.reg.ru. [37.140.192.111])
by mx.google.com with ESMTPS id cz5si2039806lac.174.2015.04.01.09.54.07
for <brim@gmail.com>
(version=TLSv1.2 cipher=ECDHE-RSA-AES128-GCM-SHA256 bits=128/128);
Wed, 01 Apr 2015 09:54:08 -0700 (PDT)
Received-SPF: softfail (google.com: domain of transitioning brimzzz@gmail.com does not designate 37.140.192.111 as permitted sender) client-ip=37.140.192.111;
Authentication-Results: mx.google.com;
spf=softfail (google.com: domain of transitioning brimzzz@gmail.com does not designate 37.140.192.111 as permitted sender) smtp.mail=brim@gmail.com
Received: from u6831835 by server61.hosting.reg.ru with local (Exim 4.72)
(envelope-from <brim@gmail.com>)
id 1YdLu3-0006uu-IA
for brim@gmail.com; Wed, 01 Apr 2015 19:54:07 +0300
To: brim@gmail.com
Subject: it’s in russian 🙂
X-PHP-Originating-Script: 1046:class-phpmailer.php
Date: Wed, 1 Apr 2015 16:54:07 +0000
From: WordPress <wordpress@biocontrol.ru>
Message-ID: <caf60cc3a90714ea08e2d243069402c5@www.biocontrol.ru>
X-Priority: 3
X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/)
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit
Thread Starter
Brim
(@brim)
So, I have softfail, but it works for letters about approving comments.
Thread Starter
Brim
(@brim)
brim@gmail.com = brimzzz@gmail.com
Wanted to change address, but missed it couple times 🙂
Ok, so your domain has an SPF record:
biocontrol.ru. 86402 IN TXT "spf2.0/mfrom,pra include:senderid.unisender.com ~all"
And you’re flagging yourself as a spammer by sending your email through an SMTP server (server61.hosting.reg.ru. [37.140.192.111]) that is NOT approved for your domain – which is unisender.com.
Authentication-Results: mx.google.com;
spf=softfail (google.com: domain of transitioning *****@gmail.com does not designate 37.140.192.111 as permitted sender) smtp.mail=*****@gmail.com
So either your SMTP configuration is incorrect, or your SPF record is incorrect. Find out which one and fix it 😉 Should solve your issue with this plugin.
Moderator
t-p
(@t-p)
@brim,
you may also want to discuss this with your hosting provider if any smtp filter may be causing this issue.
Thread Starter
Brim
(@brim)
I deleted line “spf2.0/mfrom,pra include:senderid.unisender.com ~all”.
And… no effect 🙂
A don’t belive problem is in SMTP settings, because 2 types of letters (You need to approve comment and Subscribe to Comments) works fine. And only one letter goes to some black hole…
I asked my hosting provider to send me mail log for today, but it will take hours to get answer…
No. You have to make it correct, not delete it. And DNS changes are not instant. They take up to 48hours to propogate throug the Internet. Ask your email service provider what the correct SPF settings are.
You’ve got that backwards, you can’t rule out SMTP problems when you experience SMTP delivery problems. ?
Post hoc ergo propter hoc
Thread Starter
Brim
(@brim)
I got access to mail log. And problem is not in NS settings. As I expected.
But, still, I don’t understand what’s going on… 🙂
Now, mail goes to bio@biocontrol.ru (I have an editor with this email), but it’s not set enywhere in settings:
mail() on [/var/www/u6831835/data/www/biocontrol.ru/wp-includes/class-phpmailer.php:603]: To: bio@biocontrol.ru -- Headers: Date: Thu, 2 Apr 2015 11:04:39 +0000 Return-Path: <wordpress@biocontrol.ru> From: =?UTF-8?B?0KLQtdGB0YI=?= <wordpress@biocontrol.ru> Message-ID: <d05a6f9f64c37b7d659b607f2747097c@www.biocontrol.ru> X-Priority: 3 X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/) Reply-To: "123@123.ru" <123@123.ru> MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit
Mail should go to comment@biocontrol.ru.
And when I check box about getting mail and appprove comments, WordPress sends 2 letters at once:
mail() on [/var/www/u6831835/data/www/biocontrol.ru/wp-includes/class-phpmailer.php:603]: To: comment@biocontrol.ru -- Headers: Date: Thu, 2 Apr 2015 11:06:09 +0000 Return-Path: <wordpress@biocontrol.ru> From: WordPress <wordpress@biocontrol.ru> Message-ID: <b91b64e7e1f021b7f24345043b691128@www.biocontrol.ru> X-Priority: 3 X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/) MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit
mail() on [/var/www/u6831835/data/www/biocontrol.ru/wp-includes/class-phpmailer.php:603]: To: bio@biocontrol.ru -- Headers: Date: Thu, 2 Apr 2015 11:06:09 +0000 Return-Path: <wordpress@biocontrol.ru> From: WordPress <wordpress@biocontrol.ru> Message-ID: <e94a5147b27c23a946b9600a9fe733fd@www.biocontrol.ru> X-Priority: 3 X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/) MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit
Hosting support said the problem is not in server settings, but in WP.
Any ideas? 🙂
