No email from submission

  • nitrospectide

    (@nitrospectide)


    7 years, 10 months ago

    We have been using your plugin for months, and have had quite a few submissions come through. Our CF7 contact forms take the following actions:

    1) Log submissions via the Contact Form Submissions plugin
    2) Send out a notification email with the submission info to an admin via CF7
    3) Subscribe a user to a MailChimp email list if opt-in is checked (using Contact Form 7 MailChimp Extension plugin)
    4) Record a user’s form submission into HubSpot via their javascript which tracks our CF7 form

    Somehow, we got a submission on our Contact form which appears to have bypassed all steps but #4. We’re checking in with each layer of the stack to see how that might have happened.

    Under what circumstances could a CF7 form have been submitted successfully such that it registered on #4, but no admin notification email went out?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Neil Murray

    (@buzztone)

    7 years, 10 months ago

    Were you using the on_sent_ok option in CF7 to add submission into HubSpot via their JavaScript?

    on_sent_ok Is Deprecated but there are now newer safer options.

    Thread Starter nitrospectide

    (@nitrospectide)

    7 years, 10 months ago

    If I understand correctly, you’re agreeing that the HubSpot javascript and the form submission are running independently, and it seems that the submission failed, so we just got the HubSpot component?

    We’re not using any Additional Settings. I wasn’t aware that we should for this. I see the DOM Event… I’m not sure how this might be integrated. Right now, the HubSpot script is on every page to track everything. Are you saying we separate out the form submission function, and put that in the DOM Event (callback?)?

    I assume that we’d have to intercept whatever is triggering the HubSpot script, and not let it fire until our DOM event triggers?

    Thread Starter nitrospectide

    (@nitrospectide)

    7 years, 9 months ago

    This has happened again, and this time we spoke with the user afterward. He submitted a CF7 form, and saw no errors… but we never got an email of his submission from CF7. Any idea of what might be happening here?

Viewing 3 replies - 1 through 3 (of 3 total)

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