Support » Plugin: Stencil » No effective support!

  • alainmelsens

    (@alainmelsens)


    There is no good support. They say to answer me privately and then finally they say that my problem is not a priority. Then they closed my ticket as solved. This does not helping me further.
    In this case, even 1 star is too much. 🙁
    They don’t care about issues from free users. This not good publicity.
    I will no longer recommend this product to anyone. Unless they follow it up honestly.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Stencil

    (@getstencil)

    Hey Alain –
    I’m super sorry I didn’t follow up with you. It’s been a busy little while, and we couldn’t prioritize your issue because it effects so few users.

    I’m also sorry that you’ve given us such a low rating for a bug that is limited to a very specific use-case, and whereby Stencil continues to work in most cases. I’ll reach out to you directly, but appreciate your frustration.

    Thread Starter alainmelsens

    (@alainmelsens)

    Hi,
    I’m glad you answered me.
    Proof it that you will help me and solve the issue. This can’t be a big deal for you.
    There is no real urgence for me. If you fix the issue, I can give you a higher rating.
    I’m honnest and fair with you. And you, are you honnest and fair wth the small amount of users who have the same issue? Let’s proof it…

Viewing 2 replies - 1 through 2 (of 2 total)
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