Support » Plugin: Ninja Forms - The Easy and Powerful Forms Builder » Ninja Form Getting Stuck?

  • Resolved idealynx

    (@idealynx)


    Has anyone had any issues with their Ninja Forms getting stuck when a user clicks submit?

    For some reason, and ever since upgrading from v3.0.6 (I’m now on v3.0.9), I’m having intermittent problems with some Ninja Forms not working. If I go into the WordPress dashboard and simply republish the form everything corrects itself, but I can’t figure out what’s triggering this behavior.

Viewing 9 replies - 16 through 24 (of 24 total)
  • xwrecon

    (@xwrecon)

    I had 2 issues with Ninja forms (email confirmations not getting to me & submit button taking too long. Turns out neither was a Ninja forms problem. Ninja forms even signed onto my site and couldn’t find any issues to cause the long delay after pressing submit. Here are the solutions:

    Problem 1: Forms taking too long

    Solution: From my hosting company – our servers are now being setup with outbound spam filtering enabled to try and limit how much spam an exploited email/web account sends out – this is to help avoid getting listed on RBLs and stuff which can take days to get deslisted. The filtering is what is adding the delay to your form mailer since you’re sending the emails to a remote address. The sendmail function completes after the spam filtering check is done. We will turn off spam filtering for outbound emails. That would get rid of the delay.

    Problem 2: Email confirmations not getting to me

    Solution: I was using Google apps for my domain email and the cpanel settings were treating my emails as internal and not forwarding them. Once they made a change the emails forwarded to the domains MX records which pointed to Google, problem solved.

    Hope this helps because I was tearing my hair out thinking Ninja Forms was broken. I installed Contact Form 7 which acted the same way which is why I knew it was a server issue.

    discogmbh

    (@discogmbh)

    Thanks xwrecon for the good ideas with the provider.

    But we have a form with only 4 fields an it stucks also as the bigger forms. The provider emails have no limits, no spam-filter etc. (its all deactivated).

    At the moment all what we do is, every morning activate and deactivate the ninja form plugin!! Thats shit. We are now looking for a better form plugin.

    xwrecon

    (@xwrecon)

    @discogmbh

    Our form had only 3 fields and was still having the issues.

    Have you tried using another contact form plugin to see if it is experiencing the same thing?

    webmistressofthedark

    (@webmistressofthedark)

    Once again, it is not the fault of the form, but the way they have their security settings on the SERVER.

    Let your HOSTING server know that this error is due to a security restriction from the host. The admin-ajax.php is providing the 403 error.

    discogmbh

    (@discogmbh)

    @ webmistressofthedark

    Is there a possibility to test the provider-server? At the pages from our provider we could not find infos for smtp “blocking”, timeouts or something like this.
    Thanks for help!

    webmistressofthedark

    (@webmistressofthedark)

    I am not sure… this is something the host has to do and I don’t serve the pages myself. I use exclusively NameCheap.com and they are fantastic and will work to solve a problem for you immediately. They are the ones who noted it was security settings on their server.

    discogmbh

    (@discogmbh)

    We would test next days another email provider, and i will notify here.
    All helpers a nice sunny weekend!

    webmistressofthedark

    (@webmistressofthedark)

    My server only allows forms to be processed with the domain email. Make sure you are using domain email.

    discogmbh

    (@discogmbh)

    Oh yeah….we have Domain-Email and Web is at same Hoster but on different server.

Viewing 9 replies - 16 through 24 (of 24 total)
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