Hello there,
I’m truly sorry to hear about your experience, and I completely understand how frustrating it must be to not receive a response when you’re trying to reach support. That’s certainly not the level of service we aim to provide. We always try to resolve our valuable user’s issues in a quickest way.
We genuinely appreciate you using Fluent Forms across multiple sites, and it means a lot to us. I would really like to help make this right and ensure your issues are properly addressed. Could you please share a bit more detail about the problems you’re facing or how you tried to reach us? I’ll personally look into it and make sure you get the assistance you need.
Thank you for your kind cooperation.
Best regards
Hello Rahul. Thank you for your prompt reply. I have tried to contact you through your main website contact form and I have tried to reset my account password to contest your story forums but I never get a reset email from submitting a request. What is the best way for me to send my email address and order number for you to lookup my details?
thank you.
Hello there,
Thank you for getting back to me, and I’m really sorry for the trouble you’ve faced.
Sometimes emails like password reset links can fail to be delivered due to various reasons (such as server restrictions or email filtering), but I completely understand how frustrating this must have been for you. Please accept our sincere apologies for the inconvenience.
I’ve already notified the respective team about the issue you’re facing with the password reset email so they can look into it properly. As it’s currently the weekend, they will get back to you and assist you by tomorrow.
I kindly ask for your patience, and we truly appreciate your understanding. We’ll make sure this gets resolved for you as soon as possible.
Best regards
Hello there,
I’ve sent a password reset email to the address that you used when creating the account. Would you please check if you’ve received this? Please make sure you’ve checked the spam folder too.
Thank you
Thanks Rahul,
Just so you know. We run out own mail servers so we know a reset email never reached them.
Hello there,
No worries. Please allow us some time so our team can investigate and reach you out by tomorrow. I really appreciate your kind patience.
Thank you
Hello there,
We’ve taken a closer look into your account and found that you had previously reached out to us regarding this issue a few months ago. At that time, our team was able to confirm that your license was active on your domain.
Following the recent difficulty in reaching support and receiving password reset emails, we did investigate this with our team. Our team has sent you reset links multiple times, but unfortunately, each email was bounced back with the following error: “SMTP; 550 5.4.1 Recipient address rejected: Access denied.”
This indicates that the receiving mail server is rejecting our emails, which is why you haven’t been receiving any communication from us.
To help resolve this, could you please send us an email from your address (*****@austserve.com) to us? In that email, kindly include an alternative email address where you would like us to update your account. This will allow us to verify your ownership and update your contact details so you can receive our responses without any issues.
As soon as we receive your email, we’ll take care of the rest right away.
We truly appreciate your patience and understanding, and we’re here to make sure this gets resolved for you as quickly as possible.
Best regards
Hello there,
Following up on this. Would you please let me know if you’ve checked my last response? If so, please let us know the update regarding this so that we can proceed further.
Thank you
Hi Rahul,
I have filled in the web form. What email address would support messages come from so I can check the mail server for rejections?
Thank you,
Jai
Hello there,
We have received your message. I can see you’ve used the portal for this. However, we will update your existing email (the first one) with the new one (2nd one). Is this ok with you? After consulting with the team, I’ll let you know here.
Thank you
Hi Rahul,
yes, I used the portal as that is the only way I have of contacting you outside of this forum.
Hello there,
No worries. Our team will update your existing account’s email address from *****@austserve.com to ***@austserve.com.au. Then, you can reset your password if it won’t bounced back.
It may take a bit of time. Your kind patience is highly appreciated.
Thank you
Hello there,
We have updated your email. Would you please check and let me know if you’ve got any email?
Thank you
Hello there,
Following up on your issue. Have you checked your updated email address? Please let me know if your issue gets fixed or not.
Thank you
