Nice plugin, non-existant support

  • Alex

    (@alextechgr)


    1 year, 4 months ago

    Seemed like a nice plugin with all the functionality involved, however, when we experienced an issue and contacted support there was no reply back even 2 weeks later.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Clayton R

    (@mrclayton)

    1 year, 4 months ago

    Our support records show we consistently respond to requests within minutes to hours, as evidenced by our public support forum: https://wordpress.org/support/plugin/woo-stripe-payment/

    We encourage you to submit a support ticket there for any issues you encounter – this allows us to properly track and resolve your concerns. Your experience does not reflect our standard level of service and responsiveness.

    If you used our widget ticketing system, I recommend you check your spam folder.

    zimmo

    (@zimmo)

    1 year, 1 month ago

    I would strongly disagree with your rating, as we have had our problems resolved in a timely manner. Considering the plugin is free, the support is excellent.

Viewing 2 replies - 1 through 2 (of 2 total)

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