NextGEN Manage Galleries / Gallery Settings NOT saving

  • Resolved adamchew

    (@adamchew)


    10 years, 3 months ago

    I’m using nextGEN Gallery V2.1.23. When I Save Changes to Gallery Settings in Manage Galleries it does not save the changes. For example, I change the Preview Image then click Save Changes, and the page refreshes and says, “Update successful”. However, leaving this page then coming back to it shows me that the Preview Image is not actually changed. It’s the same problem with every other setting on this page.

    Here are my server settings:

    Operating System : Linux (64 Bit)
    Server : Apache
    Memory usage : 43.86 MByte
    MYSQL Version : 5.5.42-37.1-log
    SQL Mode : Not set
    PHP Version : 5.6.17
    PHP Safe Mode : Off
    PHP Allow URL fopen : On
    PHP Memory Limit : 512
    PHP Max Upload Size : 50M
    PHP Max Post Size : 50M
    PCRE Backtracking Limit : 1000000
    PHP Max Script Execute Time : 30s
    PHP Exif support : Yes ( V1.4 )
    PHP IPTC support : Yes
    PHP XML support : Yes
    Graphic Library

    GD Version : bundled (2.1.0 compatible)
    FreeType Support : Yes
    FreeType Linkage : with freetype
    T1Lib Support : Yes
    GIF Read Support : Yes
    GIF Create Support : Yes
    JPEG Support : Yes
    PNG Support : Yes
    WBMP Support : Yes
    XPM Support : Yes
    XBM Support : Yes
    WebP Support : No
    JIS-mapped Japanese Font Support : No

    https://wordpress.org/plugins/nextgen-gallery/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor photocrati

    (@photocrati)

    10 years, 3 months ago

    @adamchew – Please try our external Reset Tool plugin here: https://bitbucket.org/photocrati/nextgen-gallery-reset/get/default.zip

    To install and activate, go to Plugins > Add New … Upload Plugin
    To use, go to Tools > NextGEN Gallery Reset

    We do not offer specific support for the Reset Tool plugin as is but it can help in many circumstances, please let us know if it does.

    Thanks!

    – Cais.

    Thread Starter adamchew

    (@adamchew)

    10 years, 3 months ago

    I reset all options to default settings but still the issue persists.
    I tested it with all other plugins de-activated and it still doesn’t retain changes to gallery settings.
    Maybe I should rollback to an earlier stable version of nextgen gallery that will work?

    Plugin Contributor photocrati

    (@photocrati)

    10 years, 3 months ago

    @adamchew – Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.

    If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

    Thanks!

    – Cais.

    Thread Starter adamchew

    (@adamchew)

    10 years, 3 months ago

    @photocrati – Thanks. Unfortunately I have tried what you suggested of deactivating all plugins and also trying different themes and the problem still persists.
    Could it be a host issue? I noticed this note in the .htaccess file that may possibly be around the time things went wrong (but I don’t know for sure) stating a php update:

    # Use PHP54 Single php.ini as default
    # Changed PHP handler from application/x-httpd-php54s to application/x-httpd-phpbetas on Mon Nov 23 12:09:45 MST 2015.
    AddHandler application/x-httpd-phpbetas .php

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # END WordPress

    Plugin Contributor photocrati

    (@photocrati)

    10 years, 3 months ago

    @adamchew – Those additional lines should not be causing any significant issues … please send us a Bug Report (http://nextgen-gallery.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

    Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

    Thanks!

    – Cais.

    Thread Starter adamchew

    (@adamchew)

    10 years, 3 months ago

    Thanks – Bug Report submitted. Looking forward to finding out what’s going on. Thanks for your support!

    Plugin Contributor photocrati

    (@photocrati)

    10 years, 3 months ago

    @adamchew – Thanks! Let’s keep the conversation in the Bug Report for the time being.

    – Cais.

Viewing 7 replies - 1 through 7 (of 7 total)

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