Plugin Contributor
Imagely
(@imagely)
@ajdoyle – Generally this is due to a conflict from another active plugin or the current theme causing the necessary JavaScript and/or CSS to be loaded and used for the display.
Have you tried deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN plugin?
If this fixes the problem then it was likely one of the deactivated plugins that was causing an issue. Now, retrace your steps activating each plugin and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating and in most cases it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.
Also to note, in rare cases it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the default WordPress Twenty series themes and see if this corrects the issue as well.
If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.
Thanks!
– Cais.
HI Cais,
Thanks for your comment,
unfortunately that hasn’t worked and there is no difference in the way its working at the moment,
i will try switching to another template as you also suggested, but will that then load my website back to the original way when i try or will it of put everything out?
Do you think it could of been the recent update ive done with the JPhotolio theme? as i’ve had the website nearly 3 years and never had anything like this before?
Kind regards
Aaron
@imagely HI Cais,
Thanks for your comment,
unfortunately that hasn’t worked and there is no difference in the way its working at the moment,
Also switching to the Twenty fifteen template didnt do anything,
Do you think it could of been the recent update i’ve done with the JPhotolio theme? as i’ve had the website nearly 3 years and never had anything like this before?
Kind regards
Aaron
Plugin Contributor
Imagely
(@imagely)
@ajdoyle – I’m not familiar with the JPhotolio theme and as such cannot speak to what the author(s) may or may not have changed; perhaps a link to an inserted display showing this issue will help to make further suggestions.
Thanks!
– Cais.
