New Update Error

  • Resolved tammya1999

    (@tammya1999)


    1 week, 5 days ago

    Hi,

    I updated to the lasted WP Table version 8 and it caused my Google sheets not to work and crashed the pages the shortcodes are on. Through chat support, I rolled back the plugin to Version 6.5.1.6. That was the next version next to version 8. When I did that, the Gravity Forms integration for wpDataTables plugin won’t activate because I need version WP Tables 7.3. I have the pro version.

    I was then told to upload the download from the WP Tables site, which I did, but it went back to version 8. Rollback and once again it went back to 6.5.1.6.

    I need the version before 8, but not sure where to get it. Or is there another suggestion of what to do.

    TYIA

    PS. The site is a restricted site, so I can’t leave a link to the pages where this issue is happening.

    • This topic was modified 1 week, 5 days ago by tammya1999.
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  • Plugin Support Milos Jovanovic

    (@milosjovanovicwpdt)

    1 week, 5 days ago

    Hello,

    Just to clarify first, since you’re using the Premium version of wpDataTables, this WordPress.org forum is intended for support related to the Lite/free version only.

    Regarding the issue you described, our QA team already isolated the Google Sheets problem introduced with version 8, and our developers released follow-up fixes for it.

    Please remove the Lite/free wpDataTables plugin from WP Admin → Plugins, then log in to your Melograno Store account and download the Premium version from there.

    The Store always provides the latest Premium build, which is currently wpDataTables 8.0.2 and includes the latest bug fixes.

    After installing 8.0.2, please test your Google Sheets tables again.

    If you still experience any issue, please open a Premium support ticket so we can continue troubleshooting there:

    https://help.wpdatatables.com/en/articles/39-how-to-contact-support

    Kind regards,
    Milos

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