• Resolved chanced

    (@chanced)


    I woke up this morning with a downtime alert and took awhile to figure out what was going on. When I moved all the plugins out the site came back up. The update installed sometime yesterday, so I’m not sure why it killed the site this morning (hours after the update), but I think maybe a scan happened and took it down. I’m worried about installing it again as I don’t want to deal with downtime again. I didn’t see any errors in the apache logs other than 503s. I also saw someone left a review saying the plugin took their site down to, so I assume there’s something in the latest update.

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  • Hi @chanced!
    The review was on a server where apache was’t configured to allow .htaccess overrides. That is highly unusual and I very much doubt that’s what’s happening on your site.

    Have you checked the PHP error logs as well? That’s typically where you’d find errors related to plugins or themes.

    If you are having trouble with Wordfence, just renaming the “wordfence” directory located in wp-content will disable Wordfence instantly. So you shouldn’t have to deal with any downtime.

    Without an error it’s going to be very tricky to say anything about what actually happened though so let me know if you find anything in the PHP error logs!

    Thanks!

    Hello,

    We have some kind of the same issue. I’m not sure if this is after the last update.

    I didn’t t know it was Wordfence, to be honest. We had downtimes and too much lag. Pages were loading really slow, even with very few visitors. And we were getting the 503 error page from Cloudflare.

    We decided to disable all the plugins to resolve the issue because we didn’t know which of the 2 websites or which of the 15+15 plugins might causing this. Websites are https://www.lifeadvancer.com/ and https://www.learning-mind.com/ So, we closed everything. And we start debugging.

    Right now, we have almost 100% of the plugins ON, without wordfence. Since last night, everything looks normal until now on the server load etc.

    Any ideas?? Should I turn Wordfence settings into “LEARNING MODE” again??|

    I was thinking that it might have saved some RULES with IP’s from our old hosting. What do you suggest me to do??

    have a great day

    Hi @lifeadvancer,
    In your case (since you are experiencing issues after moving the site) I would recommend doing a fresh reinstall of Wordfence which means you should remove the Wordfence tables before you reinstall the plugin. If you are not familiar with manually removing tables via phpMyAdmin you can use our Wordfence Assistant plugin to do it.

    Since you are using Cloudflare, I would also make sure to look in to the Cloudflare settings. You can find a bit more information about what can cause a Cloudflare 503 here in their documentation.

    Hi!
    Since we haven’t heard back from you for a while I’m going to resolve this thread. If you have any other issues later on, please feel free to start a new one at any time. Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

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