New Order Emails not sending

  • Resolved techbus

    (@techbus)


    9 years, 2 months ago

    I have created a new order manually.

    Everything is ok but it does not send the new order email to the customer.

    I get the email but a message in Outlook says “This sender failed our fraud detection checks and may not be who they appear to be”.

    Would the issue be that their spam is blocking it?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Riaan K.

    (@riaanknoetze)

    9 years, 2 months ago

    Would the issue be that their spam is blocking it?

    Yes, quite likely.

    Have you checked with your hosting provider about adding SPF and DKIM DNS records? Don’t worry if you don’t know what that means, your hosting provider will 🙂

    Something else to test:

    Make sure that emails are correctly triggered in WordPress / WooCommerce. To do this, please install the https://wordpress.org/plugins/email-log/ plugin and place a test order. As soon as the order has been placed, you should see a log of all the emails that were triggered in a new admin menu item under **Tools > Emails**.

    If your order notification email shows up there, but not in your inbox, you would need to get in touch with your website hosting provider for more support on this. The reason for this is that, from a WordPress / WooCommerce perspective, everything is working – but emails could be blocked from sending by your hosting server. The reasons *why* it’s blocked varies, but common ones include:

    * Blacklisted IP’s
    * Server Firewalls
    * Automatic filtering of emails that bypasses the spam folder

    Hope it helps.

    jklodner

    (@jklodner)

    9 years ago

    This has been the most frustrating issue. Everyone points the finger at every one else. There should be a simple, easy to understand solution. I see none! Godaddy (WP host) says all the DNS info is correct and that its a “Content” issue and beyond their support. Anyone know a REAL solution to
    [This sender failed our fraud detection checks and may not be who they appear to be
    ????????

    halfy80

    (@halfy80)

    8 years, 8 months ago

    I’ve been having the same issue and this issue is causing woo to refund some orders…

Viewing 3 replies - 1 through 3 (of 3 total)

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