new order emails don’t show up

  • Resolved busygirl

    (@busygirl)


    8 years, 4 months ago

    When I first set up the plugin I received a new order email. Then I changed the email address and I no longer received these new order emails.

    I tried changing the email address back to the original one, but that didn’t help. I turned in a support ticket to my hosting company to see if they were being rejected. They were not.

    I added an email log plugin to test if the emails were being sent, and they were. But they still were not being received in email. The only way I know an order was placed is by the paypal email stating You Got Money!

    Any ideas how to fix this?

    • This topic was modified 8 years, 4 months ago by busygirl.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Joel Williams

    (@joelwills)

    Automattic Happiness Engineer

    8 years, 4 months ago

    Hi there!

    WooCommerce sends emails using the core wp_mail() function of WordPress. It doesn’t actually send any emails itself, it just creates them. So issues with sending of emails is usually down to your web host.

    However you state they are being sent, just not received. This suggests your email provider is blocking them for some reason.

    Try a plugin like WP Mail SMTP – https://wordpress.org/plugins/wp-mail-smtp/ to will solve it, or even setting your “From” email address to be one like wordpress@XXXXXXX solves it on some web hosts.

    I would suggest setting up an account at one of the three dedicated SMTP providers I’ve listed below. All have free accounts available so it won’t cost a dime and typically can be setup in a matter of minutes.

    Each service has a plugin available on WordPress.org which you can install to setup even quicker or you can use the generic WP Mail SMTP plugin (mentioned above) and enter your credentials.

    * http://sendgrid.com/ – http://wordpress.org/plugins/wp-sendgrid/
    * http://www.mailgun.com/ – http://wordpress.org/plugins/mailgun/
    * http://mandrill.com/ – http://wordpress.org/plugins/wpmandrill/

    Then you can do a test order to see if that fixes the issue.

    Shane Eckert

    (@shaneeckert)

    Automattic Happiness Engineer

    8 years, 3 months ago

    Hi there!

    There hasn’t been a reply for a while so I’m going to close this thread.

    If you’re still having problems please open a new topic, thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

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