New malware virus?

  • Resolved crawford421

    (@crawford421)


    6 years, 12 months ago

    I woke up this morning to find my website hit with malware that tries to forward me to hiot.tinhowsinutha.pro to download malicious software. I did a scan in wordfence but it didn’t find anything…..any advice?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • ProjectArmy

    (@supporthero)

    6 years, 12 months ago

    Do you have WP Live Chat plugin installed by any chance?

    Looking at your website, it doesn’t show a website instead it shows your directory structure.

    Thread Starter crawford421

    (@crawford421)

    6 years, 12 months ago

    Oh yes, bluehost is restoring my website to an earlier version. But yes I sure do/did have WP live chat installed….

    ProjectArmy

    (@supporthero)

    6 years, 12 months ago

    You need to make sure to upgrade to latest version of WP Live Chat. Prior versions have vulnerability that allowed them to inject redirect code into your database. That’s why Wordfence didn’t find anything.

    Once site is restored, check under WP Live Chat settings page, custom scripts tab. Make sure you don’t have any code there. That’s where redirect is. Delete if it’s there.

    Thread Starter crawford421

    (@crawford421)

    6 years, 12 months ago

    Ok I found this video…..He managed to fix everything by deactivating live chat. I will do that once my website is restored. Thank you for pointing this out to me.

    Thread Starter crawford421

    (@crawford421)

    6 years, 12 months ago

    Ok guys, the above information fixed everything. Thank you for your help.

Viewing 5 replies - 1 through 5 (of 5 total)

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