New Bad Users creating Failed Orders

  • Resolved pcutland

    (@pcutland)


    1 year, 5 months ago

    We have 3 sites, all WordPress, WooCommerce, Paid Manager Pro. All core and plugins updated to latest by auto update.

    For the last month we have had over 100 new users created all with the same email pattern and addresses that do not exist, these users then create orders that fail. We have tried to block send email but they are still sent, we have tried Manual approval of users but that fails.

    We have de-activated plugins and found that these users and orders are only created if the WooCommerce PayPal plugin is active. As soon as we re-activate that plugin the problem starts, deactivate and it stops.

    We have moved the site to a new server on a different hosting company. We have deleted the folder for the PayPal plugin. Installed different security plugin. Nothing stops the problem.

    Can anybody help with a solution please

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Liam Reford

    (@sreford)

    1 year, 5 months ago

    I thought it was just me, but I had also been seeing an increase of bad users on my website creating failed orders.

    ckadenge (woo-hc)

    (@ckadenge)

    1 year, 5 months ago

    Hi @pcutland,

    Thank you for reaching out.

    I’m sorry to hear you’re facing issues with the WooCommerce PayPal plugin.

    While disabling the WooCommerce PayPal plugin stops the failed orders, this directly means that the issue is related to the WooCommerce PayPal plugin and not the WooCommerce core plugin.

    In that case, I would recommend opening a new topic under WooCommerce PayPal Payments so that we can be able to address this issue in the correct forum. You can use this direct link here to open the new topic.

    Looking forward to assisting you further in the right forum.

    Liam Reford

    (@sreford)

    1 year, 5 months ago

    I had noticed that the failed orders stop when guest checkout is disabled. Perhaps similar can be done by topic creator?

    ckadenge (woo-hc)

    (@ckadenge)

    1 year, 5 months ago

    Hi @sreford,

    Thank you for sharing your contribution with the community.

    @pcutland, please try the mentioned steps before opening a new ticket to see if this issue persists.

Viewing 4 replies - 1 through 4 (of 4 total)

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