Never worked as promised, support is useless

  • jakecashion

    (@jakecashion)


    9 years, 1 month ago

    I’ve had ongoing issues since purchasing it for its upload capability and apparent support.

    Lucky I haven’t officially started pushing heavy traffic through my website because every time I have updated information, changed labels and even not even updated the form it breaks and stops working.. this results me submitting a support ticket which takes up to a week to be resolved.

    Uploaded submissions are hit and miss (meaning sometimes they are forwarded to my email, sometimes they are not).

    Currently I have a ticket open for an upload issue which has been outstanding for nearly 2 weeks and the support is now not responding.

    If I could give a zero rating I would.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor WD Support

    (@wdsupport)

    9 years, 1 month ago

    @jakecashion,

    Thanks for contacting us and for your feedback. Note that our team is doing its best to help you out. We have replied to your support message with an offer, please check that out. Thanks and sorry for the inconvenience faced meanwhile.

    Thread Starter jakecashion

    (@jakecashion)

    9 years, 1 month ago

    Granted your team is doing their best, but you advised they only started working on it in the last 2 days, the ticket had been active for 2 weeks. Lucky the submissions weren’t being used to gather potential leads for the business.

    Your offer makes no sense. You have offered a refund on a totally different plugin then the one we are talking about here. That other plugin actually works as advertised.

    The only reason I can see why you are happy to offer money back on that one is because it is 1/4 of the price.. why on earth would that thought cross your mind?

Viewing 2 replies - 1 through 2 (of 2 total)

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