Neve Theme Causing Critical Error

  • jordansymi

    (@jordansymi)


    3 weeks, 1 day ago

    I’ve just spent 2 hours with Hostgator trying to solve a critical error message. I was eventually able to login with all plug-ins off. When I switched the Neve Theme back on, I was booted out again. This is what Hostgator have said.

    “

    Based on the behavior you’ve described, it appears the issue is related to the Neve theme rather than Elementor or the HostGator plugin. Since activating the theme immediately triggers a critical error and logs you out of the WordPress dashboard, it suggests there is a compatibility conflict between the theme and either , PHP, or another plugin.

    At this point, I recommend leaving the Neve theme disabled and continuing to use the currently working theme so that you maintain access to the WordPress dashboard.

    Since the theme itself is triggering the critical error, you’ll need to contact the Neve theme provider/developer for further assistance. They will be able to review theme-specific errors, compatibility requirements, and any recent updates that may be causing the issue.

    Any ideas?

    Jordan

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • rodicaelena

    (@rodicaelena)

    3 weeks, 1 day ago

    Hi Jordan,

    I’m sorry to hear you’re running into a critical error with the Neve theme! This is usually caused by a conflict between the theme and a plugin, or an outdated PHP version on your server.

    To help us find the exact cause and get your site back up and running, could you provide a few more details?

    The WordPress Error Email: When a critical error occurs, WordPress usually sends an automated email to the site’s administrator address with the subject “Your Site is Experiencing a Technical Difficulty”. If you received this, could you copy and paste the error details and stack trace from that email here?

    Enable Debug Mode: If you didn’t get an email, you can enable WordPress debug mode to display the error directly on your screen. You can do this by opening your wp-config.php file via FTP or File Manager, finding define( 'WP_DEBUG', false );, and changing it to:

    define( 'WP_DEBUG', true );
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', true );

    Once enabled, refresh the broken page and paste the error message that appears here.

    Environment Details: If you can still access your dashboard (or have a backup), could you share:

    • Your current PHP version
    • The Neve theme version you are trying to use
    • A list of active plugins on your site

    With these details, we should be able to pinpoint exactly what is failing and tell you how to fix it!

    Kind regards!

    Viewing 1 replies (of 1 total)

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