I used your plugin to reset – however, now when I go to Woocoomerce – Settings – Intergrations – Facebook for Woocommerce – Get Started – there is no link on the Get Started button and I cannot go into reconfigure Facebook Settings.
However, the Messenger chat is still live, and our products are still live on Facebook, so I am assuming that it hasn’t reset at all?
“To start, let’s try resetting the plugin back to a fresh installation by removing the existing settings. You can do so by installing the following small plugin we’ve created. This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings”.
Hey @stacyseen,
Thanks for writing to us about our plugin! I’m sorry to hear that the plugin isn’t working as expected. I am happy to help out here. 🙂
At this time, our plugin can only use pixels tied to your personal Facebook account and Facebook doesn’t support creating more than one pixel in this case.
Having said that, the reset plugin definitely should have reset the plugin’s settings and I’m sorry to hear that it didn’t quite work as intended.
As a first step, I’d like to double-check if your site is logging any errors when this issue occurs. Would you please head to WooCommerce > Status > Logs and check if you have any “fatal errors” log files? This should look something like this.
Thanks,
Tamara 🙂
SkyVerge
Hey @stacyseen,
It has been a long time since we heard from you, so I’m going to mark this topic as resolved.
If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.
Thanks,
Tamara 🙂
