Need help with popup builder account

  • Resolved exvinz

    (@exvinz)


    3 years, 1 month ago

    Hello i need help with reseting my popupbuilder account , i just purchased business plan and i dont get the password and reseting password isnt working. My account email is bitvinz1@gmail.com

    i tried to reset the password from the web but i didny receive any reset password mail in my inbox

    • This topic was modified 3 years, 1 month ago by exvinz.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Sygnoos Support

    (@sygnoossupport)

    3 years, 1 month ago

    Dear @exvinz,

    We are sorry to hear that you are facing issues.
    However, according to WP Guidelines questions regarding pro feature/plans cannot be discussed publicly.
    Please contact us directly.

    Thread Starter exvinz

    (@exvinz)

    3 years, 1 month ago

    thank you

    i have emailed to support and chat with lucy

    And she said will be back contact me as soon as posible

    If posible i hope i can access my account as soon

    thanks

    Sygnoos Support

    (@sygnoossupport)

    3 years, 1 month ago

    Dear @exvinz,

    Thanks for letting us know.
    Yes, we have already received your email.
    Once again, we want to extend our sincerest apologies for any inconveniences.

    Thread Starter exvinz

    (@exvinz)

    3 years, 1 month ago

    Hello @sygnoossupport
    i stil dont get any news of my purchase
    what im suppost to do?
    its been a week since weekend and its been few days since monday

    jaimetapasco

    (@jaimetapasco)

    3 years, 1 month ago

    Hi! I also have the same problem, I bought it 15 days ago and I have not been able to install it because I do not have the password, and when I try to recover it I do not receive any email, what should be done there, because my marketing strategies couldn’t implement them

    Sygnoos Support

    (@sygnoossupport)

    3 years, 1 month ago

    Dear @exvinz,

    We are sorry to inform you, but according to WP Guidelines questions regarding pro feature/plans cannot be discussed publicly.
    Please contact us directly.

    Sygnoos Support

    (@sygnoossupport)

    3 years, 1 month ago

    Dear @jaimetapasco,

    We are sorry to hear that you are facing issues.
    However, according to WP Guidelines questions regarding pro feature/plans cannot be discussed publicly.
    Please contact us directly.

    Thread Starter exvinz

    (@exvinz)

    3 years, 1 month ago

    i have been contacted popup builder directly via email and Live chat support

    But there is no update of our issue or when we can get what we purchase

    Even the live support starting to ignore my chat

    If you guys facing mailing issue causing we cant get our account information sent to our email after purchasing

    then you can sent it manually to our email to solve our issue first so we can start using what we purchase

    If not then please refund our payment

    I have tried to be very patient and waiting this issue to resolve

    Sygnoos Support

    (@sygnoossupport)

    3 years, 1 month ago

    Dear @exvinz,

    We are really sorry for these inconveniences.
    However, according to the WP Guidelines questions regarding pro features/plans cannot be discussed publicly.
    Please contact us directly.

Viewing 9 replies - 1 through 9 (of 9 total)

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