Need guided transfer from WordPress.com

To clear up any confusion first of all, WordPress.com and WordPress.org are two different entirely entities: https://codex.wordpress.org/WordPress_vs_WordPress.com

WordPress.com has complete documentation and support contacts at https://support.wordpress.com/

If you did purchase a Guided Transfer, you’ll have to wait for them to get back to you, or reply to their email if they have already contacted you. They generally don’t operate over weekends.

If you’re having trouble purchasing a Guided Transfer, you’ll need to contact the WordPress.com folks over at https://en.support.wordpress.com/contact/

If you haven’t already purchased a Guided Transfer, and you don’t want to, you’ll need to start by installing WordPress from https://wordpress.org/download/ on a hosting provider. We have some recommendations at https://wordpress.org/hosting/

Installation documentation is available at https://codex.wordpress.org/Installing_WordPress

Once that’s done, you can move your content following this guide: https://en.support.wordpress.com/moving-to-a-self-hosted-wordpress-site/