Hello. Thank you for your response.
I’ve checked on multiple browsers and devices. It still didn’t appear.
I’ll be creating a support ticket using the link you’ve sent.
Edit: There seems to be an issue with the link you’ve sent. I created an account and when I press to create a new ticket, I get a blank screen
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This reply was modified 4 years, 8 months ago by
leoceros.
AP
(@ankitposimyth)
Hi @leoceros
Please accept my apology as can you please try again as it is working fine now.
Reagrds,
@ankitposimyth I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials on these forums.
https://wordpress.org/support/guidelines/#the-bad-stuff
Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.
If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.
Please be aware that repeatedly asking for credentials will result in us escalating this to the plugins team.
It’s never necessary to do that. Here’s why.
There are many ways to get information you need and accessing the user’s site is not one of them. That’s going too far.
You get the idea.
Volunteer support is not easy. But these forums need to a safe place for all users, experienced or new. Accessing their system that way is a short cut that will get you into real trouble in these forums.
