Hi @theeverydayatelier ,
thanks for creating a topic here. However, I really need more information to work with. I think it might be some javascript error, but I can’t see that for sure.
If you are using Chrome, please press F12 before clicking the Save button. A small screen at the bottom will popup, and has a tab called “Console” (might be already selected). Does this give any errors?
Kind regards,
Jeroen Peters
Hi @theeverydayatelier ,
Did you see my reply, or does it work again?
Hope to hear from you.
Kind regards,
Jeroen Peters
No it doesn’t show any errors- it just says “JQMIGRATE: Migrate is installed, version 1.4.1”
Hi @theeverydayatelier ,
Okay, thank you. Can you tell me something more like, what kind of name do you want to save? Can you perhaps send a screenshot?
Kind regards,
Jeroen Peters
There really isn’t anything to screenshot- it’s not giving me an error or anything…but here’s a short recording of what’s happening- it just literally disappears as soon as a I try and save it: https://cl.ly/c9834cc8d247
Hi @theeverydayatelier,
thanks for your screencapture. For me, this Ãs valuable if there is no other error message. It seems the AJAX call do add the name is firing, which clears the form.
As I cannot reproduce this error myself, nor have I heard from others of this, it might be another plugin interfering with this one. To investigate any further, can you give me a list of the plugins your are using?
Also, it looks like you use Google Chrome, which I test too, so that might not be the problem. Do you also know which PHP version your website is running?
Kind regards,
Jeroen Peters
I’m experiencing the same exact issue. Latest version of WordPress on Chrome.
Since, you mentioned it may have to do with an AJAX call, here’s the messages from chrome dev console: https://i.imgur.com/0dbblwB.png
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This reply was modified 7 years, 1 month ago by
pshapiro.
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This reply was modified 7 years, 1 month ago by pshapiro.
Hi @pshapiro,
thanks for contacting and “chipping in”! Do you maybe have access to the servers error log? That might tell me a bit more.
Kind regards,
Jeroen Peters
Here is some output that should be relevant:
boardgamesquad.com:80 162.158.62.89 - - [10/Apr/2019:16:04:37 -0400] "POST /wp-admin/admin-ajax.php HTTP/1.1" 200 608 "https://boardgamesquad.com/wp-admin/admin.php?page=name-directory&sub=manage-directory&dir=2" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36"
boardgamesquad.com:80 162.158.62.89 - - [10/Apr/2019:16:05:37 -0400] "POST /wp-admin/admin-ajax.php HTTP/1.1" 200 608 "https://boardgamesquad.com/wp-admin/admin.php?page=name-directory&sub=manage-directory&dir=2" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36"
boardgamesquad.com:80 162.158.62.89 - - [10/Apr/2019:16:06:37 -0400] "GET /post-sitemap.xml HTTP/1.1" 200 756 "https://boardgamesquad.com/post-sitemap.xml" "W3 Total Cache"
boardgamesquad.com:80 108.162.219.172 - - [10/Apr/2019:16:06:37 -0400] "GET / HTTP/1.1" 200 7517 "https://boardgamesquad.com/" "WordPress"
boardgamesquad.com:80 108.162.219.244 - - [10/Apr/2019:16:06:37 -0400] "GET /root-the-underworld-expansion-preview-from-pax-east-2019/ HTTP/1.1" 200 14586 "https://boardgamesquad.com/root-the-underworld-expansion-preview-from-pax-east-2019/" "WordPress"
boardgamesquad.com:80 162.158.62.59 - - [10/Apr/2019:16:06:37 -0400] "GET /castles-of-burgundy-app/ HTTP/1.1" 200 17697 "https://boardgamesquad.com/castles-of-burgundy-app/" "WordPress"
boardgamesquad.com:80 162.158.62.129 - - [10/Apr/2019:16:06:37 -0400] "POST /wp-cron.php?doing_wp_cron=1554926797.5355579853057861328125 HTTP/1.1" 200 228 "https://boardgamesquad.com/wp-cron.php?doing_wp_cron=1554926797.5355579853057861328125" "WordPress/5.1.1; https://boardgamesquad.com"
boardgamesquad.com:80 162.158.62.89 - - [10/Apr/2019:16:06:37 -0400] "POST /wp-admin/admin-ajax.php HTTP/1.1" 200 608 "https://boardgamesquad.com/wp-admin/admin.php?page=name-directory&sub=manage-directory&dir=2" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36"
boardgamesquad.com:80 ::1 - - [10/Apr/2019:16:06:43 -0400] "OPTIONS * HTTP/1.0" 200 110 "-" "Apache/2.4.7 (Ubuntu) mod_wsgi/3.4 Python/3.4.3 (internal dummy connection)"
boardgamesquad.com:80 162.158.62.89 - - [10/Apr/2019:16:07:37 -0400] "POST /wp-admin/admin-ajax.php HTTP/1.1" 200 608 "https://boardgamesquad.com/wp-admin/admin.php?page=name-directory&sub=manage-directory&dir=2" "Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/73.0.3683.103 Safari/537.36"
Hi @pshapiro, thanks! I checked it, but this seems to be the access log, am I right? I’m looking for the error log.
It seems you are getting a HTTP 500 Error, which mostly points to something in PHP, and is often logged to the error log.
Also, do you know which version of PHP you are running your site on?
Kind regards,
Jeroen Peters
Yeah, sorry. I’m actually not seeing anything relevant logged in the error.log file. It’s a bit perplexing.
Hi @pshapiro,
that’s OK, thank you for your efforts!
Can you tell me the PHP version you have maybe? And also the name you were trying to add? With that I can try to replay the error here 🙂
Kind regards,
Jeroen Peters
PHP 7.0.33-5
I tried several names. Everything from “Foo” to “chimpanzee”. I tried the quick add view and full view. Neither work.
Thanks @pshapiro , I can switch my PHP version on one of my own sites. I will check that out tonight (in a few hours). Do you have a lot of other plugins installed as well?
Kind regards,
Jeroen Peters
