Name not showed

Hello,

Everything is working fine, but we can’t see the customer’s name on the field where it’s supposed to be showed. Here you can find a screenshot:

https://drive.google.com/file/d/1_G4wXYZAHwr1uZE5CY7eJk6SGfkxB_Rt/view?usp=sharing

We’re using Teamwork to manage our messages and don’t have problems from other forms or senders.

How could we fix it?

Thank you in advance. Kind regards,

Maria